Niseko Konbu Onsen Tsuruga Moku-No-Sho

This is a family trip for two adults and two kids. And we stayed in the hotel for 7 nights, bfast and dinner included. It's apparent in the booking that we will have kids in the stay, and yet either Trip.com/hotel charged us meals for 4 adults for the entire trip. We ended up overpaying A LOT and wasting A LOT of food because the kids couldn't finish the set meal. Yet the hotel refused to adjust / refund. This was a serious mistake made by Trip.com / hotel. The hotel provided shuttle bus to the ski resort. Good that there was early shuttle bus around 815am BUT the return shuttle was way too early (4pm) for any serious skiers. The hotel should offer more options. There was no gym in the hotel and difficult to do some proper full-body exercise. Onsen set up was nice and clean and tidy. The public onsen wasn't used much so it ended up a big private onsen for us. We like the traditional Japanese cusine but very disappointed that the chef provided limited changes on the menu during our 7 nights of stay. We spent roughly same number of nights elsewhere in Niseko and the design of their menu was way better. Staff in general was very helpful and friendly and some of them spoke English and Chinese. The hotel was short of staff IMO. I could see them running around in the hotel. The ski equipment room could be equipped with better facility to dry ski boots and gloves. Shuttle bus was only offered to Niseko but not Kutchan station which was in fact not too far away anyway. The room was clean and well maintained. The location of the hotel was great too. It's 10mins from the Niseko station and 5mins from annupuri ski run.

衛生情況一般，用膳的餐廳部分隔板有發霉的現像，令人難以接受。不過餐廳食物都很用心製作，好食。早餐時間較早結束，最後用早餐時間為9點，有點過早。房間環境好，干淨。

Very convenient if you are planning to do some skiing in Niseko, great dinner menu and amazing lounge with a fireplace and complementary wine. Breakfast is Japanese style with no alternatives, the staff is nice but calling a taxi is mission impossible and everyone is quite dismissive with the guests, like there is no taxi and that’s not our problem, in a hotel this expensive it should be your problem whether you like it or not.