Green Granite Inn, Ascend Hotel Collection

Definitely needs updating. Very thin walls, and in poor repair, Woukd not stay again nor recommend to anyone.

The Green Granite Inn looked nice online, but went downhill as soon as we got there. Worn out would describe it. Cranky staff. Suite didn't have enough bedding - none for pull out sofa, no toilet paper, broken privacy doors, moldy coffee in pot, broken window blinds, broken light on balcony, VERY LOUD GRINDING HEATER, nasty "breakfast" open to grabbing by kids with no supervision, and a herd of trampoline elephants in the room above. Took us 6 trips to front desk to get things that should have been in the room to begin with. Never Again.

Initially it took over 40 minutes to get checked in. Once we received our “room” we opened it up to find it full of another guests things. Another room was deemed clean, but then again turned out it was unclean and disheveled. Finally after an hour+, we received a room that was actually available and clean. The room had a large gap in the balcony door with a very cold draft. Unfortunately, we were not able to warm up in the hot tub as the heater had been broken for over two weeks according to the clerk. We specifically choose this hotel for its access to amenities and a hot tub. If we had known when booking (less than 2 weeks ago) we would have stayed elsewhere.

I was pleasantly surprised after reading some pretty negative reviews. Our room was clean, beds were comfortable, shower worked great and the breakfast was more than adequate with really good coffee. Location is perfect. It has been previously noted that the resort is dated but so are many others we have stayed in recently. we were there 3 nights and no housekeeping was provided during our stay but we managed and the front desk helped with requests.

It looks like the hotel had gotten some newer upgrades, but our room was lackluster. We had 3 towels for four guests, and there was no room service to replace them or make the beds when we were out the following day. The bathroom was tiny for four people and the fan didn't work so the entire room was super moist after everyone showered. There were missing lightbulbs and even light fixtures completely missing covers. We arrived after a four hour drive, with 6 toilet paper squares left on the roll and no extra TP in the room. The furniture was old and the Internet TV was terrible, always buffering and slow so you couldn't change channels. The complimentary hot chocolate and coffee in the foyer was nice as was the indoor pool, however on our second night, we had to go to the front desk again asking for towels to be brought to the pool.

always clean and very courteous staff The in-out doors slam very hard an loud in the detached building.

I will say that there was a foul up on our reservation, however the woman at the desk upgraded our room and added one more across the hall to accommodate us at no extra coat

Decent property with supreme location of everything close by. Competitive rates, decent American breakfast, indoor pool too. Two things we did not like much about the property were- 1. Our room was parking facing and there was no internal connection to the front desk, we had to walk outside and then get into the main lobby; 2. Indoor swimming pool water was slightly cold But both these points were not deal breakers.

There are some unfair scathing reviews out there of this place but i feel like it is probably due to unfortunate one off incidents and an expectation that’s higher than is reasonable for the rate and location. we had a good stay no complaints. our stay was simple and one night but we had the very decent “free” continental b-breakfast enjoyed the pool and hot tub and our room was clean stocked had a couple queen beds full bath a patio and the staff was friendly. around $120 don’t know what else you’d want for that price in that area especially. I wouldn’t let the extreme negative reviews sway you, i had 50/50 expectations and they were far exceeded