Champneys Springs

Excellent service as always I have been a few times now and stayed over /day spas I have been coming for 3 years. Catrina is always so polite and friendly and service is always great . Thankyou Catrina for your great service. Good variety of salads and mains Dr S Tan

Everything was very nice, however, special mention goes to Catrina who couldn’t do enough to help. She was a delight and so so helpful. All the staff were brilliant but I felt a special mention needed to go to Catrina who was a star. I would definitely recommend a visit

Before getting into my review, I’d like to point out that I have tried to contact Champney’s on multiple occasions about the following and am yet to hear back, apart from the generic “we’re looking in to this for you”. Well I’ve waited long enough (original email sent 6th March). I have been courteous enough to remove staff names but I’m sick of waiting any longer. So as I said in my last email, I am now taking this public: I recently stayed at Champneys Springs with my fiancé for our 'babymoon' and have some feedback/complaints to bring to your attention. Some of the issues were mentioned during our stay but I would like to raise further issues since returning home. Also to make you aware I have reported the following via the feedback form that is sent out but I want to make sure this is dealt with and not ignored. To begin with, I would like to say that my fiancé and I don't often go away and we particularly don't like to complain or cause issues whenever we do get a break together. Usually, if anything is wrong we would take it on the chin and move on. But in this instance, I feel like it needs addressing to the highest level. We began our stay with you on Sunday 2nd March where we were greeted very warmly and politely by reception and shown to the direction of our room (room 60). We got in and had a look around to immediately notice how run down and outdated the decor was, especially the bathroom facilities. The tile sealant had mould and the shower curtain looked like it had seen better days. The shower itself was difficult to use and quite hard to turn the temperature down as there was a piece of the handle missing. Also the rim of the sink was absolutely foul which was only visible from sitting on the loo, but once you saw it you couldn't not look at it. The bed was comfy enough but it would have been nice to have the option of extra pillows in the wardrobe as I'm heavily pregnant and therefore find it difficult to sleep unless I'm propped up. Also, there was no hanging space in the bed/bathroom, apart from one hook on the back of the door so it was difficult to dry things properly such as towels, swimwear and our robes. So all of this was noticed quite quickly but as we had booked through Vitality and paid less than full price we thought we would bite the bullet and ignore it as we didn't feel like we had the right to say anything compared to someone that had paid full price. However, our stay did not improve. The food we received throughout the stay felt like it had been thrown together in a 'tick box' exercise to be healthy but without any real passion from a chef. The breakfast buffet consisted of watery unseasoned eggs and a toaster that took that long to toast your bread you could have been for a swim and steam by the time it was done - not to mention the dangerous plugs/extension leads hanging down causing a tripping hazard. Lunch again seemed to consist of watery dishes that had seen better days. What was especially