Sonesta Select Detroit Novi

The hotel was as no frills as can be. The hallways were not heated in the middle of January. We stayed 2 nights, no cleaning done, no one even came to empty the trash cans, no clean towels without asking for them. The snack area for you to purchase snacks was empty, and there was 1 microwave in the common area for everyone to use as opposed to one in the room. It worked as most of the other hotels were full, but we won't stay there again.

Couple glitches, went down for breakfast they ran out and had to wait two hours for towels, today Sunday everything was good

Overall decent experience. Night staff was amazing. Morning staff not so much. No cups for coffee or milk for cereal, when asked got a feeling of being an inconvenience. Breakfast was AWFUL.

We had a quick overnight stay for a sporting event. Our service was very good. The room was exactly what we needed for o e night. The pool was fun for my girls, too.

The rooms were very clean and one of the most comfortable beds I’ve slept in at a hotel! We were very happy with our stay.

I will not comeback! I went to attend a seminar Saturday and I made a reservation for two nights to enjoy a relaxing time. Despite paying for breakfast when placing the reservation, what was offered was a poor variety, and no coffee on hand, Sunday food was retired 15 minutes earlier than regular hours. When complained to the employee, we had a rude response. She stated that the breakfast was a courtesy for kids not intended for adults. So, why I was charged for the meal?. There was no phone in the room to call the front desk. When we requested an extra hour to check out to enjoy the swimming pool due to the day before I was in a seminar, I was requested to pay extra 15dlls! This is not definitely a place for relaxing when visiting Novi. Next time I will look to stay in another more friendly hotel.

Very nice, very clean. The staff at this hotel was exceptionally friendly and very helpful. Anything I needed they helped out asap.

Pics make it look luxurious, but price tells the full story. A very average place, without any frills, but affordable. Try to get a room that's not next to the elevator.

All staff we encountered were super friendly and great additions to your staffing team! Coffee in the AM was wonderful. Not sure where or how the breakfast is served? I know it wasn’t included but was available - but nobody at the counter we assumed was where breakfast was served? Pool was nice!