Extended Stay America Suites - Oakland - Emeryville

很好，位置在高速邊上，很方便出行

convenient location to where I'm going to visit my friends and relatives. Stayed few nights and did not encounter any issue. Breakfast was just fine, enough to start your day. Nearby store and restaurant available. Rooms are clean and good

I got here around 11 pm. The person at desk was pretty nice and gave a good first impression of the place. I went upstaris (third floor) to my room, all doors and drawers were open which was weird but nothing to worry about I guess. As soon as I walked in I noticed that the floor was very sticky, which was disgusting but nothing I couldn't live with. The room was full of cleaning supplies which was also weird, I tried to call the front desk and ask about it but the phone doesn't work. I went down stairs (because the elevator isn't working either) to ask on the front desk but there was no one, just left the supplies on the hallway. The next morning I woke up and went downstairs to claim the free breakfast offered on the site. They didn't have any, so if you see that they offer breakfast don't believe that, they don't do that anymore and haven't updated the website. I mentioned the cleaning supplies thing not as a complain but as a heads up that I left everything on the hallway. They got very defensive about it, insisting that my room was clean when I didn't even mention anything about it being clean or not. They realized that they also left some bed sheets so one of the staff came upstairs with me and I gave them the bed sheets that they were looking for, then they noticed that I had no soap, no toilet paper, no shampoo, they hadn't prepared the room at all. I really just want a refund by now, I feel stupid paying this amount of money for a place like this.