Obzor Beach Resort

Our first family holiday in Obzor was chosen after my wife, mother-in-law, and children (6 and 10) visited last year and loved it enough to return. We stayed self-catering, and the hotel experience was excellent. The apartment was clean and comfortable, the air conditioning worked perfectly, and the cleaners kept everything spotless throughout our stay. The pool and beach facilities were fantastic, and staff were always polite and helpful. Food and drink in both the town and hotel were good value, with money going a long way compared to the UK. The view from our apartment was incredible and a real highlight. The only minor drawback was that the sole lift in our block was broken for several days, which wasn’t ideal being on the 4th floor. The town of Obzor is lively and full of many family-friendly things to do. As a well-travelled UK family, we were very comfortable being the only English guests in a hotel (from what we experienced). But did hear a few familiar accents when we wandered around the town. I was not going to raise this, but I feel I need to say my part to help future travellers of make informed choices. As a mixed race couple, I encountered numerous instances of direct racism, both on the beach and in the town, always away from the hotel. These moments left me feeling totally powerless to tackle what I heard time and time again, and they left a very deep mark on what was otherwise a very positive holiday. In the end I restricted myself to just staying in the hotel area.

The hotel is worth at most 2 stars. The food was very poor, tasting as if it had been stored for days, and most of it clearly came from packages. Desserts were unappetizing, soggy, and not fresh. The atmosphere wasn’t welcoming either – staff members rarely greeted guests, not even at dinner, and many of them seemed unfriendly. The terrace where meals were served was also dirty and not cleaned properly. The apartment was spacious, but again not well maintained. Several things were broken, and at times there was no hot water or even no water from the taps at all. Room cleaning was minimal – just fresh towels and new garbage bags – while sand from the nearby beach remained everywhere despite our requests for cleaning supplies. Communication was difficult, as hardly anyone spoke English; staff mostly responded in Bulgarian, which guests couldn’t understand. Even when asking questions, the answers were often rude or dismissive. On top of that, many services cost extra, even though we had booked an all-inclusive package. The only real advantage of the stay was the location right on the beach. Otherwise, the hotel doesn’t deserve anything close to 4.5 star

The sea view apartment and beach brilliant apart from that where do you start if your self catering you struggle to get fresh produce and meat at the local supermarket on site or in Obzor Town you need to find a Lidl.The apartment is decent but no chopping board and in desperate need of repairs especially the sleeper couch/setee you can feel the springs . There is no communication form the Hotel nor our tour agent so it is difficult to navigate your way around the resort and town There is no welcome pack either. Housekeeping regime hit and miss you never know when the rooms are cleaned and bedding changed if at all didnt happen during the stay. Being out of season Obzor closes a lot of restaurants similar to that of the resort.The service is pretty poor . Served warm cans of beer from the bar when they ran out of draught.12 lev for 2 cans , tried to complain just ignored, compared to town prices the resorts are pretty hefty in comparison to prices in Obzor Town. Services like the shuttle which you are reliant on is not available from 16/9/24 they dont tell you or communicate so its a Taxi or walk into Obzor Town.The service resumes when the holiday season starts. Really disappointed

Overall, it's a nice enough hotel, but it's not the 4* that's advertised and it's quite tired in places. We stayed in a 3 bed apartment, which was slvery spacious, double aspect and fairly well appointed. However, lots of things are broken (lights, mosquito screens), windows don't seal fully, there are little bits of kitchen stuff that weren't there (chopping boards, tin openers etc.) and curtains are useless apart other things. Hot water in both showers wasn't issue provided you left a key in the power slot and left the hot water switches on. Air con worked fine. Rooms are not cleaned unless you put a door hanger up, but they do change towels, bring toilet paper and change bins every day. Bed linen was vegetal clean, but pillows felt like they were stuffed with cotton wool balls. Rooms get very sandy, but then the only people who brought sand in were us, and there's a hoover provided, so... In terms of the communal areas, the pools are plenty big enough, sunbeds were usually available, and it was never too noisy. That said, the main pool was always full of sand, as was the kids pool, and I'm not convinced the filters worked. Lots of tiles missing, filter covers, and several people fell through the pool surround (though this was always fixed quickly). The lifeguards might as well have not been there, but this seems pretty normal across the country. The crazy golf is unplayable, but the kids club was really good - that said, it's advertised as 10-12, but in reality you have to sit around whilst they dance around the pool and can't sign them in until 10.15, and they want them gone by 11.45. If you do not sign them in they get turfed out to wander the resort on their own; fine for my 9 yr old, less so for 5 yr olds though... The bar staff were lovely, but the prices were ridiculous - the drink prices in the on site supermarket were about half. The reception staff were 50:50 - some were lovely, the others could be at best described as hostile. Many of the apartments are owned outright, and the owners are not massively keen on tourists, and seem to have their own rules to follow. The beach is fantastic, and the highlight of the resort, but it's never going to be described as quiet. Would I go back? I wouldn't avoid it, but I'd probably not pick it again.

We were taken to substandard and dirty accommodation which we refused to take eventually moved to far better accommodation but the mattresses needed replaced and the shower area needed upgraded Staff were unhelpful and verged on the rude at times It was difficult to get around to other places . It is not a resortI would go back to

Great location. Everything else - not so great. Especially bad is the cleaning of the rooms - the floor was always full of sand - didn't bother vacuuming it or washing it a single time(we were there 7 days). The balcony was never cleanedas well. Several times the garbage was not thrown. There was a sign that the towels would only by changed If they were on the floor, they should have mentioned that if they were on the floor under the hanger they would just hang them back for you instead of changing them. And last but not least - we were families with3 small kids and almost all of the days they came to "clean" at 1 pm, while the kids were sleeping and they always rang the doorbell multiple times, just to be sure to wale up everyone The stairs inthe building were never cleaned as well...