Ashore Resort & Beach Club

Although I had a bad experience with my reservation with Ashore, trip.com rectified the situation and the customer service was top notch, even though they were not at fault. I definitely would book from trip.com again.

Great stay , hotel room was clean and newer renovated. Area was perfect.

設施：層高有點低 服務：前台很多新生 但整體服務還算可以 環境：酒店部分海景房可看日出 離海灘10米距離 衞生：房間乾淨整潔 注：可帶寵物入住

The renovations and decor in the lobby and room were nice. But the A/C unit sounded like a small generator was running in our room when the A/C compressor was on. In addition, the room we booked through ******* (ocean view) was not available, so we were given a city view room. The front desk manager blamed ******* for booking a room that was not available and said he could only refund me the $35 resort fee. I said ok, but then discovered we were still charged the resort fee after checking out. I also overheard the front desk telling numerous families that their rooms were not ready yet even though they were attempting to check-in at 5:30pm, and the lobby was full of people waiting for rooms.

The renovated property looks great. The front desk staff was friendly. The restaurants are great but very heavy on seafood. As a vegetarian I didn’t find the selection to be enticing. I will say the one that was annoying was the half door in the shower. Water spilled through and the whole bathroom was wet. No exhaust fan meant everything stayed damp. Overall, good experience.

Tried this resort for the first time and was very underwhelmed. There were these bugs throughout the property and a HUGE amount of them in our room. Bugs were on all the glass surfaces, coming out of the bathroom vent, on the sliding door … everywhere. When I went to the front desk I was told that nothing could be done/ the bugs were the result of the weather. It was a mess! Luckily we weren’t in our room much and at night they migrated in the bathroom on the mirror. The common areas, restaurants and private beach are great at the property, but I wouldn’t stay here again.

Property was nice,pretty hot in bldg and walking through hallways.my entire stay I couldnt get front desk on the phone for nothing.that was annoying.point of having numbers on the phone and no one answers so you have to come downstairs from the 15th floor.WORK ON THAT!!no ice machi e on floor was a bummer.but it was clean and nice.

I recently stayed at Ashore and booked a room specifically for its advertised oceanview with balcony. Unfortunately, the experience fell short of expectations. The balcony was so small that standing was a challenge, let alone sitting comfortably to enjoy the ocean view. To add to the disappointment, the oceanview was obstructed, with the balcony facing more towards the side than directly towards the ocean. Moreover, there was a persistent issue with condensation from the floor above, causing water to drip onto the balcony floor, making it unpleasant to stay outside for any length of time. This not only impacted our ability to enjoy the supposed 'oceanview' experience but also raised concerns about the maintenance and upkeep of the property. Overall, while the hotel itself was clean and the staff courteous, the discrepancy between the advertised amenities and the reality of the balcony and oceanview left much to be desired. Future guests should be aware that the balcony spaces are not suitable for enjoying the ocean as advertised. Management may want to consider updating their website to accurately reflect the conditions of their rooms.

They gave us the absolute cheapest room that they had. Our room had an awful odor in it. Never again!!