Hilton Woking

地點方便,步行數分鐘到到火車站, 窗外景色優美,房間清潔舒服,職員服務優良 ,態度 十級滿意,餐廳食物美味

First thing I noticed was the Digital Key didn’t work so was requested in the Hilton app to stop by the Front Desk. The staff at this hotel try to offer the guest a good service but sadly many of the guests at this hotel had no manners and would push in lines to be served first. The hotel just allowed this to happen and maybe they should have said something but maybe it was the right decision to say nothing to them. The room was large and very clean and the only issue I noticed was the door did not shut without pulling it shut. The bathroom was large with a separate shower and bath which was nice and there was a lighted shaving mirror. The bed was very comfortable and large and had both power sockets and USB ports next to each side of the bed to charge your phone. The TV was a large smart LG model but even though it did have a few apps it didn’t offer a YouTube, Prime, BBC iPlayer or Netflix app. You could not stream from your phone either like you can do in many American Hilton hotels. I thought as a new hotel it would offer USB-C ports as this is now the standard way to charge all phones fast and safely. The WiFi when it worked was fast even using the basic free WiFi option but I did experience lots of drop outs but this was possibly as I was on floor 19. The Executive lounge on 22nd Floor is large and has some nice comfortable seating and I would say this is one of the best Executive Lounges I have experienced for many years. The breakfast is on the 21st floor and the staff are very professional and friendly and the food was excellent. I ordered an omelette and it was excellent and not greasy like I have experienced at many hotels and would give the chef 10 out of 10. Next door to the hotel is also an amazing M&S Food stores one of the best I have visited. Overall I was very impressed with this hotel and will be staying again in the future and the only thing I feel should be improved is the TV entertainment options but it does offer a film channel where you can chose a movie you want to watch on demand. The air conditioning was excellent and actually worked which is not the case at many hotels these days. These are my own views and even though it’s rare a hotel deserves a high rating this property does and deserve it and hope they can keep up the good service and maintain the high standards the hotel offers. Congratulations to the management which even though I never meet any of them the property spoke for itself as a well run hotel.

An amazing hotel, blown away, we stayed in one of the suites with the biggest bed I have ever seen! Drinks in the Loft Sky bar, the cocktails are fantastic and topped off with amazing views, dinner was fantastic with an incredible view. All the staff were incredibly professional and friendly. Special Mention to Paul, Special guest relations manger, and of course Akos who made our stay incredibly special, nothing was too much trouble. We will be coming back to work our way through the rest of the cocktail menu

On arrival, great welcome to a new and stylish, clean hotel Nice room with a lovely view . The food is excellent. I went to the Oxbo restaurant, and customer service is 5 star . Great customer service from Conor. Booked again ,a big thanks to Paul for his hospitality and great stay . Also many thanks to Amelia for her kindness and great customer service

I had a friend to stay for weekend and on Friday 11th July decided to go to the Hilton for coffee with a view to having lunch there the next day. Waited 40 minutes for the coffee to arrive and when it did it was "cold" and could not drink. Asked for a refund so that we could go elsewhere. The manager issued a refund and advised it would take up to 7 days. To date 29th July no refund and no apology. I rang and spoke to receptionist and advised the matter would be looked into, I went on their Chat and was advised "can't help". Awful service as a resident of Woking for 40 years and first experience at The Hilton; I certainly will not be returning and still waiting for a refund/apology.

Nice and clean hotel. Spacious rooms. Convenient to food, shops, and train station. Their staff is wonderful, but Hossam at the front desk is extraordinary. He goes above and beyond, and is always pleasant to deal with.