Pine Cliffs Hotel, a Luxury Collection Resort, Algarve

Amazing staff, great facilities! Very good breakfast! Great place for families

service is not good. room is very dark.

Overcrowded at time of stay. Therefore the service lacked a bit behind.

Pine Cliff Resort in Portugal's Algarve region truly stands out, with its newly refurbished garden suites, particularly room G303, setting a high standard for comfort and aesthetics. The suite is well-equipped, beautifully decorated, and perfectly embodies the luxurious ambiance of the resort. The staff's niceness and courtesy enhance the experience, making guests feel exceptionally welcomed. The resort's expansive gardens are a highlight, offering a serene escape that, despite the complex's size, creates an intimate a**osphere unless you venture as far as the mini soccer field. However, there's room for improvement, notably the limited F&B options with most (all?) restaurants closed in our week and lacking clear communication pre-booking, the non-operational lift to the beach, the absence of a heated outdoor pool, and a lack of follow-up or compensation for these issues which we mentioned at check out. Despite these areas for enhancement, the overall experience at Pine Cliff Resort remains unparalleled. But it is something to keep in mind when booking in the low season. Overall, its strengths far outweigh the inconveniences, easily maintaining its 5 out of 5 rating for anyone seeking a memorable and luxurious stay in the Algarve.

Vamos lá! Eu e meu esposo resolvemos ir para o famoso hotel 5 ⭐️⭐️⭐️⭐️⭐️ onde temos apartamentos no dia 14 de fevereiro, eu liguei e conversei com o concierge e pedi que as 8:30 pudessem ir ao quarto e decorar para nossa noite de São Valentim, ficou tudo confirmado. Ao sairmos para jantar eu deixei um recado dizendo em qual suite eu desejava que fosse decorado, para nossa grande surpresa, quando chegamos do jantar o bilhete ainda estava no mesmo lugar que eu havia deixado, e NÃO HAVIA NADA!!! Fiquei ( ainda estou) bastante indignada em saber como um hotel 5 estrelas reconhecido internacionalmente deixa uma situação dessa acontecer? E o pior, é que nós consumidores (mas proprietários) NÃO TEMOS RAZÃO! Isso é propriamente inaceitável, isso não deve acontecer de forma alguma! Fora tantas outras coisas que só podem ser vistas de perto quando se frequenta diariamente ou não! Poderiam tirar aí umas 2 estrelas, assim não ficaria tão mal. Fica aqui meu comentário e espero que ajudem as pessoas abrirem os olhos antes de se (afundarem nessa furada)

Have you ever been to a hotel where you had high expectations and you were filled with excitement. And then you realize the hotel simply isn't what you expected it to be? Your reception needs better training. Your concerige can't even recommend a local restaurant. Your cleaning staffs are using face towels to wipe down toilets with little care for basic hygiene. Your restaurants are overpriced. Yes 125EUR for a grill fish is over priced. This isn't the Four Seasons Maldives. How dare you charge 20EUR for a cocktail and serve water down alcohol. The breakfast is worst than a holiday Inn. And if you're going to charge 30EUR at least make an effort. All of your staff are angry. If you hire angry staff you're going to have bad customer service. This isn't rockef science. This hotel does not belong in the Luxury collection. Nor does it deserve a 5 star. Maybe 3 star on a good day.

The room started out with an ant infestation. We were changed rooms to a more run down room with water damage on the walls and peeling paint. The main problem was when we went to the restaurant Mare. Staff overcharged us, charging 4 ice creams instead of the 3 we got. When we pointed this out, staff took off the extra ice cream, but then stated 'I took it off the bill but you really got 4 ice creams'. My 2 kids and my father got ice creams. When I pointed out this was 3, he then pointed a finger in my face and accused me of getting an ice cream too (I am diabetic and do not eat ice cream). He then got another staff (the one that served the ice cream) and she proceeded to also tell us we got 4 ice creams. Finally, after a lot of back and forth and having to defend myself repeatedly, she finally said that it was a busy day and perhaps she miscounted. There was no apology. I understand mistakes happen and I have never had this kind of experience when I have been incorrectly charged on a restaurant tab in the past. This was a ridiculous situation given how much we spent on food at this restaurant, not to mention the thousands of dollars we spent on rooms, dining, golf reservations, kids activities. We refused to dine at this location any further. There are numerous places to stay at the Algarve, given the poor trea**ent by the staff here, I would recommend staying elsewhere.

Beautiful hotel, but I find it ridiculous that such a great hotel would charge $2 per coffee pod and they don't refill them each morning. I've stayed in rough hotels in the past and they still would not charge for coffee pods to make in the hotel.

3/5 Lovely resort but pools all freezing. If you are going with children it is highly unlikely they will want to go near the water. This affects the holiday and it’s sad the kids can’t get into the water. They should heat one pool outside. The indoor pool is also cold! As it was quiet they closed most of the restaurants so most of the guests were herded into 2 restaurants each night. This made it feel crowded but you could access all the facilities. They only open all the restaurants in July and August. So although they advertise the gourmet restaurants most of the year you can’t eat at them. The cleaners in the room were fantastic and our 2 bed apar**ents was very spacious and opened up directly onto the ocean suites pool which was nice. There was no entertainment in the evenings so it was very quiet once the sunset. It would have been nice to have one of the bars with a singer or a band in the evenings.