Pine Cliffs Hotel, a Luxury Collection Resort, Algarve

Amazing staff, great facilities! Very good breakfast! Great place for families

service is not good. room is very dark.

Overcrowded at time of stay. Therefore the service lacked a bit behind.

Pine Cliff Resort in Portugal's Algarve region truly stands out, with its newly refurbished garden suites, particularly room G303, setting a high standard for comfort and aesthetics. The suite is well-equipped, beautifully decorated, and perfectly embodies the luxurious ambiance of the resort. The staff's niceness and courtesy enhance the experience, making guests feel exceptionally welcomed. The resort's expansive gardens are a highlight, offering a serene escape that, despite the complex's size, creates an intimate atmosphere unless you venture as far as the mini soccer field. However, there's room for improvement, notably the limited F&B options with most (all?) restaurants closed in our week and lacking clear communication pre-booking, the non-operational lift to the beach, the absence of a heated outdoor pool, and a lack of follow-up or compensation for these issues which we mentioned at check out. Despite these areas for enhancement, the overall experience at Pine Cliff Resort remains unparalleled. But it is something to keep in mind when booking in the low season. Overall, its strengths far outweigh the inconveniences, easily maintaining its 5 out of 5 rating for anyone seeking a memorable and luxurious stay in the Algarve.

The property was beautiful and the staff helpful and accomadating but not warm or friendly which we frequently encountered elsewhere in Portugal. The room was clean but haphazardly restocked. They didnt clear teacups until asked and either brought many waters or none. The facility is HUGE and maze like but we got used to it. Biggest complaint is: I tripped over an exposed wire and fell very hard at the bar on the terrace overlooking the cliffs. No one apologized; no one offered a comp drink; nothing . One nice waitstaff said she has complained to her boss about that cord.

the views from each corner of property absolutely stunning elevator to the beach was wonderful

Loved our stay here, room was great, staff were great, food was excellent

Stayed here for a mother/daughter vacation with my 7 year old. Was a beautiful property, we felt very safe and comfortable and it was the perfect hotel for kids. Lots of other kids to play with and tons of amenities geared towards kids. My daughter loved the kids club, games room, buffet and endless selection of pools to jump in. I held back one star on this review because there were several occasions where we felt like there was not enough waitstaff to handle the volume of guests and demands. We had to wait quite a long time for food service a few times and had to seek out staff to order food and drinks when lounging on the lawn. Other than that, it was great and I would definitely revisit with even more of our family because there is something for everyone and it has a great family atmosphere.

We embarked on a relaxing vacation, with the intention of unwinding and enjoying some peaceful moments. However, it's important to highlight that this hotel resort is primarily geared towards families with small kids, and we found ourselves surrounded by young children throughout our stay. Considering that we have older kids, this came as a surprise. We did appreciate the hotel itself, and our room offered a fantastic view. The food was good, and the service was satisfactory. However, we couldn't help but notice the lack of designated adult-only areas at the resort. With more than 7 pools available, it was disheartening to find that not even one of them was reserved for adults seeking tranquility. The presence of kids breaking pool rules, such as jumping, ball games, and using huge inflatable beach animals in the pool, made it less enjoyable for us. Additionally, the absence of lifeguards overseeing the larger pools raised concerns, as we witnessed many hazardous situations that could have been averted with proper supervision. It seemed as though the staff were not intervening when rules were being blatantly disregarded. Our experience could have been improved if there had been at least one area designated for adults and if the hotel's rules were diligently enforced. We feel inclined to recommend this resort primarily to families with kids. For couples or families seeking a peaceful and relaxing experience, we regretfully cannot endorse this resort as the ideal choice.