Hampton Inn Omaha/West Dodge Road (Old Mill)

2 complaints which should be readily remedied: Heater had a loud squeaking noise while running & pillows in my room were terrible— need to be replaced— I have stayed at this property multiple times— it is convenient, clean & has a nice breakfast

The air conditioner/fan made the most horrendous noise, so we couldn’t keep our room nice and cold. We didn’t let the front desk know, I didn’t want the hassle of moving all of our stuff! So we just didn’t use the heater or air conditioner. The bed and pillows were uncomfortable. Could use a coat of paint inside, so many scrapes on doors and walls. Also, we like a dark hotel room, light comes in from above the floor air conditioner/heater. Plus so much light from the hallway door. Overall good location and clean hotel.

The hotel was quiet and amazingly clean. They were kind and responsive to us as well.

The staff has restored our faith in old-fashioned values... going beyond basic customer service and ensuring the guests feel welcome. Without exception, every employee greeted us with a sincere smile and made sure our needs were met. The gentleman who runs the breakfast will take care of you!!

Our drain stopper for tub didn't work so we couldn't take a bath which we were looking forward to. Also I do NOT think our beds were queen. My daughter and I were way too close in bed. We always sleep together on our trips. The minute we walked in we said these are not queens. Terrell was awesome though a front desk. Very professional and welcoming.

Property seems well cared for & breakfast is nice & breakfast staff was very helpful

AC/ Heater fan in room was messed up and very noisy. Breakfast and staff were awesome!

Breakfast was good very friendly chef beds were OK. Heater in the room was loud name fan sounded like it needs repairs

Easy access. Very friendly service. Always a “good morning “ or “good afternoon “