Orewa Motor Lodge

The rudest customer service I have ever received! I stayed here with my 83 year old mother when we were travelling from England to visit family. Unfortunately, we were appalled and offended by how we were treated by the lady on reception. I politely asked how to lock the door to our room, as this wasn't a lock I've come across before (after being in the capentry trade for over 40 years) and her reaction was not only rude, she was extremely offensive and personal. I'm a recovering Stroke patient and explained that I find it hard to communicate, but rather than be supportive and patient with me, she just said offensive words including the phrase 'we have a name for your sort of people', but I left before allowing her to tell me what she calls 'us sort of people' as I already felt targeted. My mother is such a diplomatic lady and I've never known her to say a bad word about any one and even she was disgusted in this lady's behaviour. I can not believe she works in hospitality. The accommodation was fine, but I wouldn't recommend anyone to pay to stay somewhere that they will be treated this poorly. Reading the comments suggests we aren't the only ones she has mistreated.