Loews Portofino Bay Hotel at Universal Orlando

Food was great, but very little options if you can't do dairy. I wish I was alerted that there was going to be a cheerleading competition at the hotel and the studio because they got very annoying at the pool and at universal. Nobody warned us the park was closing at 6 due to grad bash, and they did nothing for us after purchasing tickets full price for literally 3 hours of enjoyment. The person on phone told me I could check in and get my hotel room as early as I want which ended up being a lie and costing us a lot of time we could have saved. We checked in our bags than got the wrong bags which costed us more time later again and frustration. I think for how much you're paying these should be considered if you're booking a hotel with them, but hopefully they can improve upon it. Otherwise great stay and thank god for the included express pass otherwise we would haven't gotten on many rides in. Staff was very nice and helpful except for some of the baggage people.

具有意大利風情的一個酒店，很美，但是房間設施很一般很簡略。如果是為了unlimited express很值，住一晚的話早上就可以pre check in然後去玩，第二天也是可以玩到閉園。酒店裡很多餐廳也很方便。

服務一般般

Horrible experience. The hotel is rated high but is very simple and very old. The rooms are super simple and we had an “upgraded room”. The room was not ready for 5 people as we reserved, rather for 4 people. We had to ask for the rolling bed and waited for half an hour to receive it. Room service- tried to order on Saturday evening and had to wait 1:45 for the food! We got dirty bath robes. We didn’t have any conditioner and the shampoo is just not a shampoo. It’s fragrant water( Does not lather). The carpet stinks and old.in the morning for breakfast we had to wait an hour! To be seated. The restaurants did not welcome walk ins and they only accept reservations. The Starbucks branch is the WORST I have ever been too as far as service and staff. The only reason to sleep there would be the fast pass you receive. Will try the other two hotels next time. Not coming back, you do not get what you pay for which is $500 per night. .

Staff was nowhere near friendly, dated room, and bathtub did not work properly. No idea how this hotel has these premium rates. Do yourself a favor and stay somewhere that's hundreds less with a park shuttle - you'll be guaranteed to receive better customer service.

Staff was incredible. Perfect location, easy access into parks with early entry. Several dining choices. Beautiful property

Great location. Easy access to Universal studio. The staff is friendly. Highly recommend!

Excellent hotel to stay in. From Checkin to checkout, the staff couldn’t do too much for you to have a fantastic stay. If you can, upgrade to Club Level. Saved us loads whilst in the parks. The rooms were a great size. Beds were very comfortable. Unfortunately, we didn’t have time to use the hotel swimming pools or Spa. $29 (this was including tax) per night to park your car overnight. A great way to get the Express Passes for free, rather than paying an arm and a leg for it at the parks. Would we stay here again? Most definitely!

Hotel was under construction, windows blocked with clear plastic sheet, constructions workers were literally looking into the room and discussing the work outside the window. Amenities are old and for the price it offers no value. Old shower, cheap coffee. All the staff are very friendly and professional! Housekeeping did a great job.