Cappa Via Cave Hotel

We recently stayed here and had a wonderful experience. All of the staff were keen to make sure we felt like it was our home. They went over and above to make sure we were happy. Special mention to Onur and the ladies in the kitchen who were absolutely wonderful! The actual hotel only has about a dozen rooms all different and very special in their own way. I would highly recommend this place, just keep in mind that it is a very hilly area.

Magnificent and unique hotel. Beautiful large rooms with spa. Perfect base to explore the region. The staff were great and nothing was too much trouble. Our host Onur made it feel like a home rather than a hotel and all request were met with a friendly smile.

Unfortunately we faced many issues with this ‘hotel’ during our stay in Cappadocia. It is a shame that the advertised pictures do not reflect the experience we had. Upon arrival at Cappadocia airport, we had booked the 15€ transfer. We were asked to get on a shared van which only had 2 seats left, we were 3 travelers. The lady was less than helpful and ushered us to climb aboard. For a 45 min journey, of course we declined and chose a taxi instead. Very disappointing as we were expecting a private transfer to the hotel. When we arrived at the hotel, we were met by a young boy working reception - maybe 18 years old? He then proceeded to demand the transfer money from us stating we were a ‘no show’…. We of course declined to pay as it was their issue. There was no manager available at this time to welcome us. The room was ok. The cave style is a great experience. However once again there was issues, only 2 towels in the room, no air conditioning and cave was extremely hot, no duvet for third bed… generally we were not happy. We then ordered from their room service option and received soup.. in a bag … Beds were uncomfortable with cheap linen and pillows, no cleaning or maid service unless you specifically ask for it. The breakfast was minimal and not hotel standard - more home stay standard. We also witnessed the breakfast lady remove leftover food off customers plates when they had finished and RETURN IT BACK TO THE BUFFET. We were shocked. Of course this is completely unacceptable - not hotel standard. We never received any kind of apology for our stay even though we expressed our disappointment. The man who worked in the day had very poor English and could not understand half of our requests. I recommend that at least one person at the hotel should have English in order to communicate with international guests. Do not recommend, I believe there are many more options that are better to stay in Cappadocia. Don’t make the same mistake we did! For reference we are three girls who travel a lot and don’t have ridiculously high standards! This was still disappointing to us.

Cave style room with its own pool which was so great to stretch and relax after a busy day sightseeing. Good breakfast to set you up for the day. Friendly, very helpful manager Mehmet. Super view across the small town and castle. Would thoroughly recommend this hotel

Ortahisar köyünün dersinin içerisinde virane ahırların olduğu berbat bir yer giden kapıdan döner, yazık o paralara değmez, ahır kokusundan geçilmiyor. Personeller çok yetersiz, arabanız yoksa çarşı merkeze Ürgüpe 8 km gidecek araç çok kısıtlı

Super Hôtel, en plus très bien placé, face au "château" . Le personnel est très sympa et à l'écoute. Une demande de changer de chambre n'a posé aucun problème. Le petit-déjeuner est très bon, produits et cuisine de la région ! Je vous le recommande