Hotel Aquila

I know the city of Orte well and I have visited many times on my way north or south thro Italy, as there is a bar, a fuel station and these hotels about 2 minutes from the motorway junction. As my usual hotel was closed last Saturday I called into the Aquila and took a room. I know the place as I had eaten here once before so I had no qualms, I remember that the food was excellent last time. The room was lovely and the price too (room and breakfast 70 Euro) so I settled in and then headed down to the bar for a beer before dinner. I moved in to the dining room at about 7pm when it opened and I ordered a spaghetti carbonara, pasta with a lovely egg and bacon sauce just right for the cold weather outside. The pasta arrived and I tucked in as I was hungry! All went well for the first half of the meal but then disaster struck: before I was able to move to the bathroom, I began throwing up very violently directly into my serviette and then all over the dining table, until my stomach was truly empty!!! This was I think the first time in my life that I had ever reacted so violently to food and I quickly apologised and headed to my room for a shower and to change my clothes. I went to bed feeling weak. The real treat was in store the next morning when I went to pay my bill. The lady was not in the hotel the previous evening as far as I know. Well, firstly I paid for the room, fine. When she then asked me to pay for the meal I pointed out that I had "returned" the meal so er surely not?? She coldly accused me of not telling them obout my allergies (but I have none) and then she told me "but we have had to throw away the table cloth". So she knew very well!!! She then charged me for the beer. Amazing experience. This lady was not only heartless and cynical but also very unprofessional, perhaps an apology may have been in order?? She also said that I should have made my claim the previous evening, I pointed out that I had!!!! NEVER again for me.

Nous avons passé 4 nuits dans une suite avec une douche bizarrement plus grande que la salle de bain. La seule personne agréable est le matin au petit déjeuner, les autres membres du personnel nous ignorent. On a la désagréable sensation de déranger. En ce qui concerne le restaurant, on a attendu 1 heure pour une malheureuse assiette de pates et après plusieurs réclamations. Hôtel pas mal mais pas plus d'une nuit !!

L'accoglienza e la professionalità dei proprietari sono ormai rare. La camera era arredata con grande cura dei particolari, pulita, dotata di gadget salva smemorati e con la fatastica doccia armocromatica. Il buffet della mattina ricco e con cibi freschi e di grande varietà.