Hotel Montchalet

My husband and I spent 3 wonderful nights at Montchalet and intend to return in the future. We had the room with the Steamshower and 2 balconies and thoroughly enjoyed our stay! I can not say enough wonderful things about the staff - from the driver of the shuttle, the receptionists, bartender, masseuse and especially the wait staff in the restaurant! They felt like family by the end of our stay. Their attention to detail and service is first class! We ate dinner in the hotel all 3 nights, with the last night being room service, excellent each time. We found the selection on the menus to be excellent. Breakfast was delicious and loved the variety. Can not say enough good things about Montchalet.

We stayed here with our family and had 3 suites. The property is nice and most of the staff are great. The issue we had was when our grown daughter and her husband had problems with the air conditioning and their suite not getting cold. They called the front desk and the staff attempted to fix the problem and gave them portable units. The portable units did an insufficient job cooling the place. The following morning our daughter went downstairs to the front desk to discuss what could be done, and immediately out of the back room a woman walked out SCREAMING at them! She said she was the manager, and would not let them speak. The worst part of the ordeal was that we found out that she WAS THE OWNER, so we know there will be no action taken to correct this abusive behavior. The only reason we did not give a worse review was that the staff apologized for her behavior and one staff member commented that they had never seen anything like this in all their years in the hospitality industry. Our family vacation to this supposed 5 star hotel went from something we all cherished as a family to one of disappointment. I should never in good conscience recommend a hotel/resort where the owner is mean and abusive to guests. Bottom line is it’s impossible to fire the owner, and therefore we will never return!

My husband and I had the most amazing 4 nights at this small luxury boutique hotel and can not recommend it enough for anyone looking for a base for their stay in the Dolomites. First of all the staff at the hotel are amazing, Sara at the front desk was so helpful and knowledgeable with giving us all sorts of recommendations including restaurants and hikes and answering all of our questions. Our room at the hotel was large and extremely comfortable. Yes there was no AC but it was perfect to sleep with the windows open and have the lovely fresh mountain air keep us cool at night, the hotel did offer us a portable AC when we asked but we choose to have the windows open instead. We used the free shuttle service to get dropped into town a couple of times which was a nice touch and they even dropped us at the neighboring village one evening. Saying that the hotel is close enough to center of Ortisei to walk even if it is up hill on the way back. We didn’t eat at the hotel in the evenings but the breakfast each morning was delicious with lots of options and the staff were great as well. Overall a fantastic stay and a lovely hotel!

Best hotel I’ve ever stayed at. Beautiful room and the service was amazing! Stay here!!

Let me start with the strong points: the small hotel is beautiful, it looks great from the outside, the bar has a coolness to it, the pool is gorgeous, the spa is of a high standard and the room that we stayed in was also very pleasant, with a jacuzzi outside and a sauna and haman. The beds are good, nice big tv. Everything you expect from a luxury boutique 5 star hotel. Lastly, the staff is very helpful and kind always with a smile. Particularly the drivers that bring you to the ski lifts and the sommelier are very attentive. Then the points that unfortunately drive my overall impression: First and foremost the food is very average, the breakfast is limited in choice and for an inclusive half board to have to pay 10 euros for avocado, no home-made jam, limited selection and variety of bread is below my expectations, especially as this hotel is quite pricy. The dinner is very disappointing in choice, variety and quality. We were there on new years eve and didn’t want to join the 300 Euro extra charge per person for a long sit, but preferred to do our own thing. Consequently, we were charged for the burger we asked for, which was added to the bill (despite our half board). The charge was only reversed after we asked. We didn’t feel particularly welcome on that evening. Then the bar man told us on the first day that we couldn’t play cards, because if someone cool would come in and order a 1000 Euro bottle of champagne they wouldn’t appreciate us guests playing cards in the bar. I found it hard to overcome my first impression of the staff at the bar, even though the rest of the stay they were very pleasant. So summarizing, despite the pleasant staff and the beauty of the hotel we didn’t really feel very welcomed and I find the price not in balance with what is offered, particularly the food.

Hidden Gem. Our room was amazing, large front deck overlooking Olesei valley and village; large back deck overlooking forest. Room was oversized with amenities; property and staff was top notch. Located just up the hill, beautiful walk along a pedestria path to the village below.