Hakkai Konohanakan

Overall, the butler service is exceptional. She is diligent and friendly, contributing significantly to our experience. The space is new, clean, and tidy, creating a welcoming atmosphere. Both dinner and breakfast are superb, with an impressive menu that showcases high-quality ingredients and beautiful presentation. However, I would appreciate it if the check-in and check-out schedules allowed for more flexibility. We had to start dinner early, with our 6:30 PM reservation being the last available slot. Additionally, we left almost immediately after finishing breakfast at 10 AM, which did not provide a relaxing experience. I also noticed that the back office is connected to the Snow Room, and while the butler kindly knocked before entering, there is no way for guests to lock the door from the inside. This could raise privacy concerns for some guests. I believe this is a facilities issue, perhaps a teething problem for such a new premises, that management should address to enhance the overall guest experience.

We like to thank and applaude the staffs and chef that took good care of us during our stay at Hakai Konohanakan. The services and amenities provided were top notch and the staffs were very thoughtful in making sure that we were well taken care of. Not to mention, the omakase is of really good quality and variety. Every day was a new experience with new dishes! Really well done on the chef and staffs part. Although the location maybe abit secluded, we like to appluade the staff effort in offering to arrange a taxi for us to take us to a location. As the bus services here may be a little unreliable, if your itinerary is packed with 3 to 4 places for the day, we recommand to book a chartered services for at least a day so you can go around freely from one end to the other. We were lucky to have a staff that speaks Mandarin but nevertheless, even if the staff can't speak Mandarin or understands English, they take an effort to explain and understand you through translation apps. All in all, we have no regrets in booking and staying here. Would highly recommend to stay here if your itinerary revolves around lake Yamanaka as it is only a 10 minute drive away! Not to mention a step outside and you can see mount fuji!

總體來説非常不錯的體驗，酒店總共3個套房，我們住的是紅富士套房，上下層結構，上層卧室下層餐廳，酒店廚房直通餐廳，管家直接從廚房上菜到客廳用餐。不足之處是廚房就在房間旁邊，油煙味還是避免不了，另外就是當天天氣不好看不到富士山，我們提前到了酒店，但是3點之前酒店是完全沒人的狀態，電話也沒人接，我們想寄存行李都不知道找誰，這點有點尷尬，或者攜程應該在網頁披露清楚，目前披露的前台營業時間：[週一-週日]08:30-22:00完全是錯誤的，10:00後，15:00前酒店就是空關的狀態。