Hotell Zäta Longstay

One of My Worst Booking Experiences We arrived before the stated check-in deadline, only to find the property locked and completely unattended. Ordinarily, you’d expect an emergency line to be reachable a short while before and after check-in close—especially for international travelers—but every contact number went straight to voicemail, even when tried by another local hotel to rule out any call issues. Messages sent earlier in the day and before via the booking site also went unanswered, a serious red flag. With no way to gain access, we had to find alternate accommodations at our own expense. To make matters worse, the property outright refused to refund our payment, despite clear evidence (photos, voicemails) that they did not honor our reservation. To this day, they have not acknowledged or responded to our concerns. I strongly recommend not taking a chance and avoiding this establishment altogether; thankfully, there are friendly and honest venues within walking distance if you need last-minute lodging.

Had to book a room at very short notice due to family emergency. As travelling missed email that out of hours checking needed us to talk to hotel. However, when we arrived and found could not get in a quick phone call resulted in manager returning to site. Found we were first guests in one of the rooms ready after recent refurbishment. Absolutely lovely, comfortable, clean room and they went out of their way to help us. This is a 3 star hotel where you are pretty much self catering. It has mini kitchen area with fridge and microwave in room but also a communal kitchen with complete facilities including dishwasher and everything you would need to cook a meal. The automated coffee machine provides drinkable coffee and the vending machine has in addition to the usual snacks, microwave meals and soups. Very well thought out. The outstanding feature however is the amazing manager who went out of his way to help us with our changing needs in family emergency. If you just need someplace to lay your head rather than a full hotel experience this is the best place I have ever used.

Hotel Zäta Longstay is located at walking distance of Östersund railway station. Build in the early 19-sixties is was completely renovated in 2022. It is a comfortable no-nonsense hotel with common kitchen & laundry self-service. When the reception is closed you enter with a door code and find your room-key in an envelope. Free Wi-Fi. Service is adequate. Hotel Zäta is popular with travellers and guests who opt for a longer stay. We had a practical room, nicely furnished & decorated, with a good double-bed & bed-linen, desk & chair, club-chair, wardrobe, TV, fridge, microwave, kettle, cups, plates & cutlery. Windows can be opened. The bathroom had washbasin, shower and toilet. All was very clean. No breakfast is served, but at 150m you find 2 supermarkets, and you can use the well outfitted kitchen. We found Hotel Zäta a surprisingly practical & nice accommodation. Recommended.