Ginrinsou

非常有故事的酒店，在小樽築港的山頭上，所有房間都是日式榻榻米，面積很大，很衞生。可以電話請酒店派車到JR小樽築港站來接送，自己抵達酒店麻煩一些。安排的晚餐和早餐非常豐盛，都含在房費裏了。泡湯的話，除了房間內的小湯池，酒店的露天風呂對着大海，感覺太棒啦！以後還會來住

We booked the best room on the top floor and spent 7 nights at this high end and extremely expensive ryokan/hotel. Here are the pros and cons: PROS: The food is amazing in terms of presentation, gastronomy and service. The place is immaculately clean. The views a fantastic! We got comfortable Yukatas and overall the place has a very nice traditional vibe.  CONS: They seem to be completely inapt in hosting people who don’t speak Japanese. No one speaks English at this place. None at all! They write that we can “press 9 and call the reception”, but once you do it – you can’t have any conversation with anyone at all. Even when you get down in person to the reception, no one can really communicate with you, even with Google Translate.  They exhibit zero flexibility. The approach is – it’s our way or the highway. All is extremely polite, but no left, no right! Can we have a laundry service arranged? The answer is “no!”. Can we communicate with you via WhatsApp or email? – No! Can we come later to breakfast? No. Can we have dinner at a later time, since we can’t come earlier just this one day? No! Basically, if you want to sleep a bit later during your vacation – forget it! Either show up at 8 or 8:30 am for breakfast, or go hungry! Can we buy your Yukata? – No! Also, we were asked to indicate every day what time we intend to go out – something that adds pressure, as  on vacation one may want to improvise, rather than plan ahead their outings.  Given that this place charges exuberant prices, the lack of the most basic hospitality features (communication, laundry, customer-focused flexibility) is astounding! We now staying at another Ryokan, 90 minutes away and see that everyone can speak some English and the place is much more focused on the needs of a foreign traveler, as opposed on preserving the holy rigidity of an existent system. 

景色優美！日式房間寬敞舒適，温泉水温適宜且有助於消除疲勞！日式餐食非常精緻，服務周到！在繁華的都市中是一處放慢腳步放鬆身心的好去處！