Hotel Otavalo by Art Hotels

I came here for a 3 night stay. I have been to Ecuador countless times in the last 30 years, including Otavalo which is a MUST see for anyone visiting Ecuador. This hotel is 100% remodeled but kept its Otavaleño flair; the woodwork, the exposed stone and brick, the columns and tile - all represent the historic and magical city and its surroundings- but it had every modern amenity that blended seeminglessly with its history. The breakfast is first class as is their lunch and dinner. The food is truly a culinary experience highlighting the native food of the region . The bathroom is modern and the room, bed (so comfortable!), and decor truly spectacular. The hotel is within walking distance to all the local sites including the Plaza de Ponchos. When you walk into the hotel you feel like you are walking into a mansion home. Every corner. Every painting. Every piece of furniture - perfect. It’s almost like a fairy tale. But - it was the service that will ensure I return many times. Kevin at the Reception Desk seemed to always be available day and night and was so attentive; Sisa was wonderful also at Reception. Sisa, our room attendant, kept our room perfect day and night with so many special touches including local delicious surprises each night. Franklin was our server in the restaurant and provided outside food recommendations and service. Stay here! You will never want to leave! I will be back!

The staff was incredible. I have never experinced such great service. We were truly treated like royalty during our stay.

This hotel is gorgeous and our stay was lovely. The staff is so friendly and kind. We were greeted with drinks and a warm hand towel at check in, which was much appreciated after a long travel day. We arrived late so chose to order room service and it was delicious! The included breakfast was also fantastic. It’s about a 10 minute walk from the Plaza de Ponchos where the market is located. Our room was clean and the bed was very comfortable. Highly recommend!