Holiday Inn Express & Suites Ottawa West - Nepean

We had 2 fire alarms in 2 days, nobody told us when we’ve made the reservation. Fiest time ppl we’re afraid , we had to go outside… NO STAFF explain nothing to us for too much time. I asked at the front desk and the woman there just ignore me. The other woman that was there didnt either explain I had to asked what’s going on is it a practice or not ? Ppl were actually afraid… She told yeah in the most nonchalant way. Also when we arrived, there was still hair and stuff in the bathroom that I had to remove. Ive check in early I must say but they told it was ok that the room was ready. Clearly it was not 100% clean. Breakfast is very VERY basic. I had to told front desk that coffee was empty… Plus, the first guy that welcome me at the front desk was not sympathetic. If you have the budget to go elsewhere just do it.

I highly recommend this place the price wasn’t not bad either compared to the other hotels in the area.

Good hotel

Nous avons passé qu'une seul nuit, mais tout était parfait. Très propre, là courtoisie des employés était très bien.Nous n'avons pas eu le temps d'essayer la piscine, mais elle a l'air bien. Pour ce qui est du petit déjeuner c'était comme si on mangeait au restaurant. Beaucoup de choix pour tout le goût. Je vais y retourner certainement et je le recommande.

The room was exceptionally clean and comfortable.The staff was very helpful and pleasant.The breakfast was first rate. All in all we enjoyed our stay and would gladly recommend it.

Great staff service, nice people. Like the included breakfast. Has the basic amenities. Like the room a lot, spacious. The sofa bed is a bit noisy (metal cranking) when moving on it, but nothing serious. Overall great stay, would come here again.

Lovely, clean hotel. Quick check in. Nice, clean room. Pool was freezing! Toilet would not flush, tried to call the front desk and housekeeping - neither answered!

Checkin was a breeze. the property and rooms were very clean. there is an indoor pool, gym, and walking distance to a few good restaurants.

I tried calling the reception several times to ask some stuff but couldn’t get a hold of them. I know we can go personally to ask something but we just managed to get things done. There are no kitchen utensils there too like wine glass, glass, spoon and fork.