Saj by the Lake, Malshej Ghat

I had visited Saj - By the lake 8 years back when the property was still being constructed so wanted to revisit. We were really looking forward to our stay, especially after booking their highest category room – the Executive Suite. Unfortunately, the experience didn’t match our expectations. It was really horrible. Right from the start, the service was below par. The front desk staff seemed confused and dull – they didn’t have our booking or payment details during check-in or check-out, which caused unnecessary delays. I had to find the payment details from the sent folder despite mailing them and sending all details on the *********** platform and WhatsApp. Even before arriving, we struggled with poor email and phone support, which didn’t inspire much confidence. The room itself was large but felt neglected. It was dusty, smelled musty, and lacked basic upkeep. The location of the room was also disappointing – tucked away at one end of the property, far from the lake view we had hoped for. Normally the highest category room has the best view and service but here it was quite the contrary. The TV didn’t work, the Wi-Fi kept disconnecting, and there was no mobile network except for Jio which was really frustrating. Room service, to their credit, was prompt and courteous, which we appreciated. The cafe and in-room dining staff was prompt and sweet. The best part of the stay was the location – the view of the lake and a stroll near the lake side was very relaxing and peaceful. Sadly, the food didn’t leave a good impression either. It was below average, and I ended up feeling unwell the next day, possibly due to something I had at breakfast. All in all, while the location is stunning, the lack of proper service, staff that just didn't care, room maintenance, and food quality made it a disappointing stay. I hope the management takes this feedback seriously, as the property does have potential.

Visited during the first weekend of 2025. Booked lake view room which had an amazing view from balcony. Weather was amazing. I enjoyed bonfire, cycling and boating in the beautiful lake too. The location of the resort is very scenic with great ambience. Food was scrumptious too.

The hotel's location & view from room was so ideal, that I highly recommend to anyone looking for a memorable stay. Service was excellent- Friendly & polite staff, Special thanks to Mr. Sahebrao Rodage was available to help when & where needed.

Beautifully located property with a majestic view of the lake Rooms are very comfortable and the sit out has a grand view of nature Food quality and service is exceptional especially local ethnic food Hospitality and courtesy are exceptional

Much needed break from the usual Lonavala Pune Alibaugs weekend getaway 2 nights in Sai was worth every penny time and energy. I personally enjoyed the lawn view rooms opening to lushness and see the lake from far Sunrise from the balcony was cherry on the cake Destress yourself in these Ghats with amazing simple food which allows ones to enjoy healthy meals and not have the guilt of cheating on Vacations 😛🤣 Rooms neat clean super spacious 10/10 Service be it Room or house both to the T 9/10 Security it’s safe and well guarded 10/10 Food simple local and yummy food🧿🥰 Thank You to the entire team from registration to front desk to staff in Mumbai office to room service house keeping and security just to the T excellent My recommendation do your book your next weekend getaway At Sàj

I received first-class service from the moment I arrived at the hotel until the moment I left. ... The prime location of the hotel is a big plus. The facilities were top-notch, and the view from my room was simply stunning (Sahebrao housekeeping team) Work & Service is Excellent..& Helpful So Come & enjoy in this lovely view.....