Residence Inn Paducah

Falsely advertising of amenities!!!!! We chose this place to stay based on the extras we expected to have I am disabled with a heart condition and poor lung function. One of the things that appealed was elevators! I had driven to North Carolina for my sons wedding and had to rent a U-Haul truck to pull the car back from Chattanooga after the motor blew on my son's car we were bringing back for him which came to 1400 dollars for 4 days rental. My wife, daughter and myself had slept in the truck the night before so the ideal of a pool, hot tub, sauna private room for myself and my wife and full bed for our daughter sounded great. Upon paying for the room we were then charged another 100 bucks for a deposit I assume which may have not been an issue but I tried to park the truck with car dolly I found the side lot was wher I was sent which the entrance was the exit so had to back truck and car out. Wife returned with the keys for the room and said elevators where being serviced have to use the stairs and all the other things we had booked for was in the process of remodel so the pool, sauna, hot tub none of these were available for use. There of course was a no refund policy so our 200 dollar room was starting to seem like we were overcharged by 250 bucks since we paid 300 for a bed alone and were stuck with it all while seeing other hotels around it cheaper and not under major construction. I would rather spent another night in my 1400 dollar rented U-Haul camper tow truck than here. Lady doing breakfast excellent!

Property was under construction. No pool, exercise room or whirlpool. I would not have booked if I was informed at time of booking. The room was fair. Stains on the towel, bathroom vent cover missing and the light in the bathroom was very low wattage. The staff where wonderful, very helpful and courteous. Breakfast was good.

While it is convenient, the property is dated. Elevator didn't work, pool/spa closed, stains on carpet, sticky kitchen floor, electrical outlet in kitchen not working, con-caved couch, dark bath/shower area. Reception & food area clean, breakfast had variety.

There is much more wrong than right with this location. 1. The elevator is out of order and apparently it’s been out a while. They have a laminated sign on it. 2. The orange juice dispenser is out of order - sorry. 3. The showers are rusty and not in good condition. We had two, and I heard a man at the check out counter discuss his faulty shower. He got Bonvoy credit, I didn’t bother. 4. The pool was completely drained - sorry about the inconvenience. 5. The couch was covered in milk stains. I hope it was milk. 6. The black out curtains were attacked by wolverine. 7. The breakfast bar was weak. The coffee and tea support was bad. The front desk was very friendly. This is a hard pass for future visits. Plus we only get 1/2 our Bonvoy points for suffering through a terrible Residence Inn stay.

I arrived here with my company members while on tour with The Kennedy Center. The day before we arrived, we checked the reviews and was a bit concerned but were hoping for the best. My stage manager saw that people were saying the elevator didn't work so she called ahead and it was confirmed that the elevator was indeed still broken. That was an inconvenience but a minor one so we checked in. We arrived and they had a case of bottled water for us which I thought was nice. We were accommodated by being placed on the 1st and 2nd floors only with the gentleman at the front desk having to help lug our heavy luggage up the stairs (I felt bad that they even had to do that). I was placed on the first floor. Walking in the hallway on the first floor there was a heavy smell similar to what you would smell from exterminator’s spray but I just ignored that. Upon arriving at my room, I immediately went to check for hot water in the shower since I saw a number of reviews that mentioned not having hot water. When I walked into the bathroom there was a plastic shower liner that was crumbly, torn, and molded/mildewed. I was willing to just ask for a new curtain but I ran the shower for 10min and the water never got above barely luke warm. I went to the front desk and explained to the gentleman and the manager, Melanie Myers and kindly asked for another room with a clean shower curtain and hot water. They said they would have to put me on the 3rd floor and I said that was ok as long as I had hot water and a new liner. They gave me keys to check the room before I moved my things. I went to that room and the shower curtain was also mildewed but the hot water worked so I was going to just take it. I took a further look around the room and saw that the couch had a burn mark. The room did not smell like smoke but in front of the couch I stepped on what I thought was lint only to find out it was a small pile of ash so the carpet had obviously not been cleaned (not to mention the plethora of stains on the old carpet). I was willing to just deal with it because I didn’t want to risk not having hot water. I returned to the desk to let them know about the burn in the couch and the ash just to say that I didn’t want to be held responsible but I wasn’t making a big deal. I just again asked for a new shower liner. They apologized and again offered me a new room so reluctantly I went up with the gentleman to check the room next door. This room smelled strongly of movie popcorn butter somehow. Whatever the scent was, it was making me nauseous. The shower curtain was actually clean and the hot water worked but I couldn’t take the smell so I asked to keep the 2nd room and just have the shower liner replaced because at least there was no smell. I just wanted them to be aware that I didn’t damage the couch.The gentleman went to look for a clean shower liner but couldn’t find one so he took the one from next door and put that up. I tried to settle in but kept noticing things wrong a

No working elevator, no hot water, bathroom sink was stopped up, bathtub dripped all night, coffee wasn’t hot at breakfast, staff at counter both check in and checkout pretty much non existent.