The owner was extremely rude and showing callous attitude towards customers. ***y customers felt issues due to non availability of water all throughout the night, with no staff available to sort out the matter. The electricity supply was intermittent and staff was reluctant to use backup generator citing reasons that diesel is not adequate. Room heater and bed heater were not working despite extremely cold weather conditions during night time. No regular room cleanup was done, and staff had to be reminded again and again for adhering to basic tenets of hospitality. Towels were not replaced citing that clean ones have not been received from laundry. On the contrary, the owner and staff tried to imply that towel was soiled by us, despite the fact that it was lying on bathroom floor for almost 2 days and the staff coming in with soiled shoes thrice in the washroom upon request to sort out issues related to geyser and water supply. Overall one of the worst experience as a tourist and customer. The same sentiments were echoed by other customers staying at the same Property during the same time. Moreover the property was under major repairs, making undue noise and unhygienic conditions in the corridors, next to rooms. Inadequate number of blankets was yet another issue faced by customers, especially travelling with their kids. The apathy and callous attitude towards customers was just uncanny. Will advise everyone considering to Stay at the property 10 times before they procede with their booking.
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