Toscana Valley Castello Della Valle

The hotel is nice. Room is very big with massive balcony. Very privacy. Each floor has only 3 rooms. However, I expected better hospitality and service from this hotel based on the price I paid. I arrived 1:30pm, and was told the room was not ready yet which fine for me. However, I came back at 2pm and room was still not done yet. Wasting another 30 mins at the lobby. The room includes free 6 bottles of water but others are chargeable. Additional bottle of water is also chargeable. Again, hotel at this price is just stingy. I also felt all staffs were not really proactive nor attentive. This is my second stay, and I felt the same. Other facilities are ok. The property is very vast. Bicycle for rent is available. Golf club is inside the property. Others were ok, except service and staff attitude need to be improved.

Hotel room is very big and clean, got everything that u need for a night stay. View is fatastic. You can called buggy to pick u up and drop off anywhere u want to go within the hotel area.

Perfect vacation! We have a great time enjoying nice atmosphere and friendly staffs here. We also chill with a good golf round at Toscana valley golf course! The most memorable wedding anni. Ever 🥰

Everything is find but for service about travel along toscana area like from castello to lacasetta or main plaza it take too long queue due to limit buggy or van you have to wait over 20 minute if better to provide kore service on this and also staff no service mind and no sense of being help when you notice some they said understand but no action just sit and watch no any action so disaapoint at first time here Anyhow other thing is very fantastic hotel design location facility is perfect hope hotel will improve some on it.

This hotel is very fabulous. We have a very wonderful time. It is very clean. The best thing is the view. This is totally the good place for relax and take a rest from work because it's silence and not many tourist. It is very good place to hang out with your friend and family.

上山睡覺實在太舒服了，性價比很高，枕頭很舒服。諮詢服務員枕頭不能賣😅其它都不錯，就早餐有待改善！