Kotiyagala Luxury Villas

After a chaotic few weeks, my husband and I needed a break, and Kotiyagala Luxury Villas delivered. The villa was serene and tranquil, with stunning views of the surrounding countryside. The staff were warm and welcoming, and the Ayurvedic sessions were amazing. We spent our days relaxing by the pool, exploring the local area, and enjoying delicious meals. This villa is a true gem, and I would highly recommend it to anyone looking for a peaceful retreat.

They should stop misleading people with their false advertising until they really can deliver what they promise. We were there with our kids to celebrate our anniversary and it turned out to be one of the worst but the most expensive getaways. We went there expecting luxury but instead ended up with very below average more like a motel experience. If you they charge a premium from a customer it’s expected that you deliver a premium product/ service. From the minute we stepped into reception/ waiting area I knew it’s not going to be what we expected but still I had hopes. We should’ve gone with our gut feeling and just walked out of there the minute we got there. Starting with the hotel entrance, it felt like walking into an abandoned bungalow, dusty dirty floors etc. I understand the concept of minimal but cleanliness should be a priority and the first impression. The whole experience starts from the minute you walk into a hotel and the first impression we got was not good. We have never come across a hotel that had such a poor welcome. To our understanding an all inclusive hotel room includes meals/ drinks and activities with a full mini bar with drinks/ snacks/ wine/ beer/ spirits etc plus afternoon tea or whatever whenever you need. But their mini bar was so pathetic which only had a couple of water bottles and some ice coffee. If they don’t have things to include they should not advertise it as ‘all inclusive’. It’s not like you can go to the shop and get what you want in the middle of Yala. Also we believe the safari trip that we were supposed to pay extra as an add on should be included in the hotel rate since it’s ‘all inclusive’ as most of the luxury hotels in that area offer ‘all inclusive’ deals. Any luxury hotel would have had a little treat to welcome the guests such as a welcome drink, a fruit platter or something sweet in the room to welcome the guests but there was nothing like it. ( And we were there to celebrate our anniversary) It’s the little things that you do to take care of the guests that makes a guest feel special and welcomed. We were left feeling extremely disappointed with the care and hospitality we received. We were disappointed not because we were expecting extra but because we were expecting the usual very basic things you would be receiving from a luxury getaway. The villas were poorly maintained and the worst part is paying so much for villas with pools, the pool water was so cloudy and green even the kids refused to step into the pool. I understand you they can’t stop natural leaves and branches falling into the pool but the cleanliness of the water is different. The wardrobe had lights hanging and warped shelves which is so not expected to see in a so called luxury hotel. There was dust and cobwebs in the bath room and not to mention the look of tiles where they haven’t even cleaned up the excess grout off the tiles. You really need to focus on basics like cleanliness and things like to have a place to h

Luxury and Nature Combined Kotiyagala Luxury Villas is a perfect blend of luxury and nature. The villa was beautifully decorated, and the private pool was a wonderful touch. The staff were knowledgeable and helpful, recommending the best local attractions and restaurants. The Yala safari was a highlight of our trip, and the villa's proximity to the park was convenient. I would definitely recommend this villa to anyone looking for a luxurious and relaxing stay.