Holiday Inn & Suites Boca Raton - North

Quiet a old property with thin walls, you could hear noice at night, service was exceptional.

Ac Didn’t work Tv Didnt Work elevator ac didnt work bad experience all around

Todo excelente, especialmente el desayuno

環境好，安全安靜

Have 3 rooms. One room had someone already in it! Another room had what looked like blood all in the tub/shower and the spout is broken. We did get another room to replace the one that had someone in it but had to keep the one with blood(they did send someone to clean it) and no bedding for sofa sleepers.

Kind of dirty. No supplies...had to ask multiple times for soap, shampoo, towels, etc. Coffee & hot water thermos always empty or cold. Toilet & sink broken. When breakfast runs out there are no refills even during breakfast time. Pool cloudy.

It was a good location for the two week's training I had, the pool and hot tub were clean the bar was nice but was out of certain liquor and likewise with the restaurant there, they seem to be out if stuff constantly. Both the bartenders were really good and very personable as well as attentive to customer needs. Front desk was okay abd helpful as well, tbe ckeaning staff let a bit to be desired, regularly not enough towels, no trash liners and I asked 3 days in a row to change my sheets after the first week stay, so it took 8 days with the same sheets. No at all happy about that but the front desk took cate of that after spoke to them about it.

This place Holiday Inn & Suites Boca Raton - North, an IHG Hotel I booked our room at least 1 week prior and the receptionist told us the room we booked was no longer available and there was no King size bed either. The receptionist told me there was only 2 queens size bedroom available to which I accepted it since there is no other choice. And then this is the crazy part she asked me for payment which I already swiped my card before I even realize that I should been already paid for since I booked it online. It was crazy! When we get into our room I told my husband to call the receptionist again and asked for her name. Later on our phone rang in our room and there was another guy a receptionist too that explained of what happened and he said he will refund us since the receptionist was very new and she doesn’t know that much yet. I was relieved at least the receptionist guy made an effort to call and had clarify things out to which I appreciate it. For me I understand we are not perfect and we do make mistakes, but if the client already told that she already booked and already paid for, you should at least call for help before make any decisions at your work especially if you’re a new employee to prevent any problems or escalations. FYI ******* did nothing wrong here, it was the hotel itself who made the mistake! 😑

Old building that needs a lot of work. They try to mask it with paint and decorations but everything seems to be falling apart. First room they gave me had leaks everywhere and mold. Second room they gave me door wasn’t working and maintenance had to come fix it because they had no other rooms available. Air conditioning leaked all over carpet and mattresses were horrible. Staff was trying to do their best with what they had.