Hilton Aruba Caribbean Resort & Casino

We had been to this Hilton many times and are familiar with the property. However, this time we got an upgrade to a suite and that was super cool! It was fabulous and super spacious. All of the people are always so helpful and happy to help you. You can never go wrong with the Hilton Aruba it’s first class service and one of the private beach areas still around with out all the commercial Watersport businesses on the beach property. This Hilton is totally relaxing and beautiful!!

Beware. Hilton does not make the extent of the ongoing construction clear on its websites. This is the second time that my Wife and I stayed at the Hilton in Aruba. Last year's visit was a great experience. This year was a different story... To say that I was disappointed is an understatement. The multiple construction projects that were going on, (all week, including Saturday and Sunday) were extremely obtrusive. No matter where you looked, from our Ocean View Balcony in the Aruba Tower, at the pool or at the beach, you could see construction. Not only was it an eyesore, but the sound was obtrusive as well. Riveting, sawing, yelling, and heavy machinery drowned out the serene environment of the resort. I could almost take the disruption and noise from the new tower being built. However, Hilton decided to demolish and rebuild Gilligan's at the same time. They erected a huge wall at the foot of the North Pool. It's not just unpleasant to look at but it totally killed the vibe of the pool. This spot is where the poolside bar used to be. They also ran the daily activities out of this location as well. The pool now is like a ghost town. At some points, we were the only people in the pool. The final straw was when I could hear the construction going on while I was in the Spa, getting a massage. Nothing like riveting to relax you.... All of this adds up to a mediocre experience. I can choose to stay anywhere in Palm Beach and I chose to stay here. The service and location are excellent. The beach is beautiful. I am not sure how they can charge full price with all of the chaos going on. Hilton should be more transparent with the level of disruption going on. I am sure once all of the projects are complete, this Resort will return to an amazing spot. For now, I will not be back until it is completed.

The Hilton Aruba resort provided my family a great vacation this past week. There is construction going on, but don’t let that scare you away. The resort wasn’t super crowded and beach had a lot of seating for guests. The Hilton employees were also very helpful and nice at all times. Also the food truck had great options for lunch. The location is excellent, right across the street are restaurants and shopping.

The Hilton Aruba is definitely the most beautiful place to relax and enjoy the sun and excellent hospitality services from a very friendly staff. Our experience was so amazing every day with friendly staff conversations . Greetings and checking to see if there is anything we can do for you! Definitely treated like family. My husband and I can hardly wait to come back. It was very hard to leave. Location is PERFECT

This Hilton was amazing. So much to do and great location with the family. Traveled with kids and they had nothing but great things to say. Staff went above and beyond and really made eveyone at HOME! The hotel was going under construction but we knew that as they had it on their web site. Food was great and drinks were better! Will def return in the near future. One thing to mention we did take cabs everywhere and the cab driver RANDALL SCANDAL was amazing!!! Hope you run into him - always played great music for the kids.

As someone who's stayed at the Hilton Aruba five times, it's like a second home for me, my siblings and parents. We know a lot of the staff, the spots to hang out, and what to expect. But this last trip was a bit of a mixed bag. The heart of the Hilton is its people, and they still shine. Herald, our amazing happy hour server, was missed this time around - but we were happy to see him happy working in room service!  Luckily, we loved hanging out with Johntje and he stepped up and made sure we still had a blast by the water. We felt like there was a lack of staff to serve us by the pool some days. We learned it was due to the numerous events at night that pulled staff away from their daytime pool duties. Yeda, the breakfast queen still makes the most incredible omelets ever. Seeing the usual faces at breakfast and the bellhops always makes us feel right at home.  Here's the snag: the construction. It's a big deal, and we wished somehow someone/or the website would have been more upfront about it. Gilligan's, our go-to happy hour spot, was demolished before our own eyes, and the noise from the new tower made sleeping in a joke. I'm excited about the new stuff, but the lack of communication was a bummer. To top it off, the prices haven't budged a bit. It felt like I was paying top dollar for a resort experience that was, frankly, a bit compromised. We'd love to come back and enjoy the new Hilton once the construction dust settles, but until then, we'll be exploring other options. A little something to acknowledge the inconvenience of our last stay (maybe a retroactive discount?) would be a nice gesture and show that you value your loyal guests. I write Google reviews, and I take them seriously. The Hilton has a special place in my heart, so I have to be honest. The hotel needs to be more open with guests, especially when big changes are happening. Tell us what's going on so we can plan our trips better! Despite all this, I'm still a fan. The Hilton's staff and the familiar feeling keep me coming back. But they've got to fix these issues with the construction and staffing. If they communicate better, staff up, and make sure guests have a smooth stay, the Hilton will be back to its amazing self in no time. Here's my two cents: 1.) Be upfront: Let us know about construction, timelines, and any disruptions. 2.) Give us options: If the usual spots are closed, offer other places to hang out. 3.) Quiet down: Find ways to make the construction less noisy for guests. The Tuesday DJ was far superior to the repetitive playlist used for most of our days by the pool. 4.) More staff: Make sure there are enough people around to help us out, especially when it's busy. 5.) Listen to us: Read our feedback and take action! 6.) Adjust pricing: Be fair to your guests and make sure the cost matches the experience. We paid what we would normally pay, and the experience was not up to that par. If the Hilton Aruba does these things, they'll keep loyal guests like me

Don't come the place is a war zone. Seeing this is our 8th visit to this wonderful destination I speak with some authority. The hotel is under going a major expansion and it is a construction mess. Our room looks out on a pile of construction debris and equipment. restaurants are closed, shops are closed, some pools, constant very loud construction noise. They offer no discount because of all the mess.

Had a great stay at this resort with family! Adults wanted to spend all day on the beach, but they had a full list of activities during the day for adults and children, from pool aerobics to crafts. At night, we walked 2 minutes across the street to a well lit, vibrant area with tons of restaurant choices, and even a place with live music and a dj. My 8 yr old called it our “dance party.” But her favorite things to do onsite was interact with the beautiful birds. Large colorful parrots and macaws, even a majestic looking cockatoo! They talk, whistle, one even dances! The wildlife coordinator Denko does an excellent job caring for and training them. And for an hour or so a day, they are out of their cages for guests to interact with them. Take pictures (for those of us who are terrified, Denko gets beautiful shots in seconds), hold them, talk to them up close, even give them treats. My daughter bonded with the sweetest African Grey Parrot. She would visit at different times to talk to him before going to her next activity. Thank you to Denko for making her interaction with the birds special. Such a patient, kind, and knowledgeable person. We will definitely be coming back - hopefully next year.

Our trip to Aruba was amazing, our first time there and would highly recommend. The Hilton hotel was in a great location, on a soft sandy beach with warm calm turquoise waters. Watching the sunset was an awesome experience every time. There’s plenty of souvenir shops and restaurants nearby, we stayed for 7 nights and had dinner out 3 nights, food was great each night. There’s also a few open air bars which have a good vibe. We went out shopping one day at Renaissance Mall, a 15min drive away. Locals are friendly and speak good English, it’s a safe island in general. We got a Palm Beach Club room which was worth the extra money with a sea view balcony. The room was huge with two queen beds and plenty of wardrobe storage. We had breakfast in the palm beach club dining room, which is a small room on the same floor as all the palm beach club rooms. Matilda, Afroze, Irma and Mercedes really looked after us the whole trip. Matilda even got me a birthday gift which was a lovely and thoughtful surprise. Food was amazing full of flavour, it’s served as a semi-buffet with high quality fresh ingredients. It’s not your typical buffet mass produced so there aren’t lots of options but we always found something we could eat. Included in the room package is breakfast, afternoon tea (the open sandwiches tasted amazing) and a free evening bar with small bites to eat. Every morning we’d have a fresh omelette made to our liking, fresh pancakes, and fresh fruit smoothie. We also had the ingredients to make a fresh salmon bagel which tasted amazing. We tried breakfast in the hotels main buffet area once and never went back as the friendly service, convenient location, and peace and quiet in the palm beach club dining room could not be beaten. It was beginning of peak season so there was never a rush, plus with it being exclusive to palm beach club rooms there is a limited number of people there. The evening bar included is essentially bottles of alcohol and mixers to make your own drinks. They even had grey goose vodka! We used to pour the alcohol and take it back to our room so we could relax. There was construction going on but we were never disturbed by it. The hotel grounds have large and small lizards living there openly but they are totally harmless. There’s also a bird area, ******, water sports on the beach, and the bar plays music at night. We did the tube ride on the beach one day which was fun. All in all I would go back to Aruba and stay at the Hilton. I walked up the entire beach and the Hilton definitely had the cleanest beach as there were bits of seaweed further up. The pool was good but we spent most our time on the beach and in the ocean. The spa was very relaxing too I had a full body massage. I came to Aruba to relax and did exactly that with great hotel service.