Embassy Suites by Hilton Palm Desert

Ok ok okay

乾淨整潔，早餐豐富

Property condition was undesirable, not clean. Dining tables very dirty, hallways . We had many inconveniences with room and cleaning services. Spoke to new manager and he tried to make it right, so hopefully things will change because area and facilities is great but hotel needs cleanliness and better service experience

Room was shabby. There was a mechanical banging noise that happened at frequent intervals throughout the night. Trash in the bathroom had not been cleared. Would I recommend or return. Unlikely.

Hotel staff was nice. The hotel its self was not as advertised. It’s very old, the rooms are very dated with patch work not painted. My room smelt like it was the smoking room at one point.

Tub did not drain, closet smelled like an old dish rag, furniture was ragged, windows were so dirty you couldn’t see out of them the paint was peeling off the exterior timbers along with the dry rot, sink faucet leaked all over the counter top. The water pressure was good.

This property is in TERRIBLE shape! The paint is flaking off of every exterior wall the entire perimeter of the property. The floors of the elevators are missing tiles and the plywood subfloor is showing through. Our room phone did not work at all so every time we needed to contact the front desk we had to walk there (which was A LOT). Housekeeping is by request only - except we couldn't call because of the broken phone. We requested it on the third day and the room was cleaned, but nothing was restocked. We had to walk back down to get toilet paper and coffee. The air conditioning in our room did not work for the first two nights, they finally fixed it on the third night. The bathroom fan did not work at all. The shower head is about 5 feet off the ground and the hose is about 4 feet long so the only way to wash hair is to sit on the floor of the shower. On the last night, we had no hot water to shower. We once again walked to the front desk and we were told that the boiler needed to be re-set and we should have hot water in about 15 minutes. An hour and a half later there was still no hot water. The bright spot of this property is the pool, which was clean and warm, and the staff who were very polite and helpful.

It was the worst Embassy Suites I have ever stayed in. It obviously was owned by another company before and was not comparable to the others. I would not recommend it to anyone.

Exterior paint in poor condition; many rooms had non-functioning items, TVs need serious upgrading; A/C unit exceedingly loud. My room was well appointed (lacked bedding for sofa, though). Breakfast and managers reception were both fantastic and highlights of the stay. All staff were friendly and kind. Another highlight.