Derek
2 января 2024 г.
Alex the manager; extremely rude, & harassing. He deserves a negative rating, the day of checkout I woke up to pack, I do photography and had equipment in my room which takes time, I text Alex I needed a late checkout of 11:30, he replied; checkout is at 11am. I replied well if you’d like to help me pack youre more than welcome, I appreciate your patience!
The facility had 4 guests, also twas Christmas Eve, and online showed several vacancies, I don’t see why it was a problem giving me an extra minute. 11am on the house keeper came, I told her I texted Alex about a late checkout and then Alex creeped out of a shadow to harass/argue checkout policy, I said I understood but I cant make my belongings packed instantly, please wait.
There were 0 guests, I didn’t see the issue, he said they were “busy today” & over 15 minutes I frantically packed up still being harassed by Alex, I didn’t even get to finish breakfast & had to throw away, all my equipment was disorganized, and didn’t even get to shower. I was packing my car as a sweaty mess, in fear manager Alex would harass me further. I have been bullied in the past so my anxiety was through the roof. To my surprise I looked across the courtyard to see no other guests, just Alex behind the bar flirtatiously conversing with a female friend on site while the house keeper cleaned, you figure on such a busy day he would lend a hand? I finished packing my car, then spent 10 mins waiting on him for my deposit.
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