Microtel Inn & Suites by Wyndham Panama City: отзывы

We stayed at the microtel Panama City for six days commencing 9th April. On check in staff seemed disinterested but room on ground floor was ready. Immediately noticed bath was half full with water due to a leaking faucet. Air conditioner was very noisy and room was unpleasant smelling. Breakfast next day consisted of cereal or fruit, no hot food on offer. The ice maker was broken and a sign instructs you to go to the second floor for ice. I wanted toast but could not find the butter and was told it was not offered. It was obvious that a lot of workmen use this motel. I asked the manager to do something about the aircon in the room above us as it was like having a truck in your room. She just stared at me and nothing was done about it. The worker staying in the room above us would walk around in the evening and the wooden floors meant you could hear every step. Then he would drag things around which I guessed was tools. To add insult to injury he would then get up at five am to go to work each day which woke us up. After three days we needed to wash some clothes, but no laundry facilities are on site. The reception staff never acknowledge guests as they are constantly looking at their phones, and the breakfast area is usually out of coffee and milk as it is not checked regularly. The staff idea of keeping the breakfast area clean is to leave a face cloth for guests to clean up spills. Our key cards refused to work each day so we had to visit reception each time. On two days we found a live cockroach in the bath tub. This microtel falls far short of others we have stayed at and the reception staff need to be sent to the Brooksville microtel for training on how to look after guests and look after guest areas, and provide customer satisfaction. The Panama City microtel is not a good reflection of the Wyndham brand.