Kresten Royal Euphoria Resort

Все включено было нашим мини-отпуском, мудрое решение, еда была очень хорошей с разным ассортиментом каждый день, персонал очень вежливый Потрясающий вид, очень хорошее расположение, очень близко к городу. Настоятельно рекомендую

Мы провели неделю в отеле Kresten Royal Euphoria Resort в конце мая. Это было наше третье пребывание в отеле, и мы снова остались полностью довольны. Мы хотели бы подчеркнуть неизменно высокий уровень обслуживания на протяжении всего нашего визита. Обслуживание, которым руководил г-н Костас, было, как всегда, на очень высоком уровне. Персонал был профессиональным, но при этом теплым и гостеприимным, что значительно улучшило наше общее впечатление. Особая благодарность мисс Ти из нижнего бара у бассейна и г-ну Джорджу из верхнего бара. Оба продемонстрировали исключительный профессионализм и подлинный, ориентированный на гостя подход, который мы действительно оценили. Благодаря этому опыту мы полностью наслаждались нашим пребыванием и с удовольствием вернемся в Kresten Royal Euphoria Resort в будущем.

My partner and I stayed here for 9 days and it was probably the worst hotel we’ve ever stayed in . We checked in at 11:30 PM last Monday, arriving hungry after a long day of travel. Unfortunately, the food situation was immediately disappointing. When we asked about dinner options, we were shown a tray of cold coleslaw wraps that didn’t look particularly appetizing. A staff member then directed us to another room where “late night snacks” were supposedly available. When we got there, everything was empty. We later learned that the snack room is stocked once only at 10 PM with a limited selection: cold ham and cheese bites, mini pizzas (each barely half the size of my palm), sandwiches, and more of those same coleslaw wraps. Once these run out, they are not replenished — so if you arrive after 10 PM, you’re out of luck. We were taken to our room and were immediately disappointed. It was the most basic and rundown room I’ve ever seen. The so-called “double bed” was just two single beds pushed together, which was both uncomfortable and impractical. The bathroom was equally underwhelming — the glasses had what looked like dried spit on them, the bathtub was stained, and so were the towels. I then saw ant crawling across the table and saw ants everywhere: on the floor, the tables, the walls, even in the bathroom. I was absolutely disgusted. My partner called reception to report it, but they seemed to know exactly what we were talking about, which made it clear this wasn’t a new issue. They sent someone over with bug spray, and while he did spray the ants, he left the dead ants scattered across the floor. We then phoned reception again to ask if we could switch rooms, but were told flatly, “No, we’re full.” I explained that there were still ants all over the floor and that I really didn’t feel comfortable sleeping there. Their response was, “What do you want us to do?” — which came across as incredibly rude and dismissive, with no apology or concern. I had to specifically ask for someone to come and clean the room. Still feeling very hungry, we decided to call reception to order room service, especially since it was advertised as being available 24/7. However, when someone finally answered, they said, “What do you want now?” — which I found incredibly rude and unprofessional. To make things worse, we were then told that room service actually closes at 10PM so we went to sleep without having eaten since early afternoon. ROOM: 1. The room was not cleaned properly at all throughout our stay. 2. The bedding was never changed during our stay. On our last day, we noticed a small card next to the bed that, on the reverse side, said to place it on the bed if you wanted the sheets changed — something that was never explained to us. 3. Our balcony was covered in bird droppings that were never cleaned, and any plates or cups we brought to the room were left untouched for days. 4. The door had no proper lock, which made us feel unsafe. 5. The ceiling was