Parakai Springs Lodge

Worst ever experience at this place. Was told to leave a day before because they overbooked. Telling me I said will stay for one night but paid for two nights. Refused to get my one day money back. Had to end my holiday early and go home because of greedy staff. The hotel stunk no toilet paper. Got stopped by the cop trying to get out because shooting in the motel. Do not go here!!! Wasting your time and money.

The unit was filthy. The carpets were marked and dirty. The walls were scuffed and in need of paint. The curtains had mould. This room was cleaned in a rush for us as we were told it was the only one available. I had to ask the cleaner to return and clean the unit which was riddled with cobwebs. She did not bother to clean the cobwebs in the bathroom. The cleaner was also asked to vacuum the unit, which was not done when she cleaned after the previous users. The linen was ripped and marked with felt colouring pens. Cockroaches were crawling along the wall behind the headboard. We moved our beds away. There was a constant odour in the room and the AC could not be switched off. This could have been the solution for the smelly room just keep the AC going non-stop. Room 4 was Disgusting, Filthy, and Shocking. Cleaning staff need sacking. The owner needs to step up and take responsibility. Do not stay here. Maria & Pauline

Very disgusting, dirty motel! The $340 suite looks like a drug den. The maid was cleaning our room inside with her dog and a beer in her hands! Everything is so old, smelly and dirty that it was dangerous to stay there because of unsanitary conditions and we left. the owner didn’t contact us , calls, emails was ignored! No refund after complaint! The motel needs to be completely demolished and a new one built, it is not residential! Just disgusting motel disgusting service and staff!

We hadn't been to the area before and had a very enjoyable stay. The room was spacious and clean. The grounds are lovely, and the hot pool was a bonus. The rooms and the room servicing could use some attention to detail but when we asked for supplies, the staff were really helpful and friendly. Would stay there again.

Great private hot tub with geothermal spring water. Comfy bed that you will want to take home

One of the worst places i’ve ever stayed. The room had holes in the walls, bugs everywhere and was very dirty. The ‘premium hot tub’ was empty and dirty. We requested late check in and were told the wrong room number, having to chase staff down at 9:30pm because the man who answered the reception phone had not communicated to the staff on site. Additionally no one was at reception for check out. We requested a seperate bed and when we got there it was just one bed. Every single part of this stay was disappointing and I would not recommend any one stay here unless you want unacceptable service, a dirty room and no communication. Unbelievable.

Was very quiet, i enjoyed that most. Very clean, .. only thing our room was missing was a tea towel

I arrived at parakai springs the lady at counter had taken the full 280.00 dollers out of my accountas i was only supposed to be charge177.00 from you guys ,when questioned about it she said we had to sort it with exspedia and would not give her bosses number or would not make contact with exspedia,she then payed the 280.00 back in cash, we did not stay we were very angry as it was my partners 50th birthday,she had taken money 280.00 dollers out of my account with out my approval. As i said she then gave it back in cash i not happy

Tired and below average. The asset is quite tired with a general clean all over needed and some running repairs required in the rooms. Basic amenities not provided in the rooms. Not overly clean. For the cost - not worth it al all.