Mama Shelter Paris East

SUPER

Séjours au top entre amis , restauration , personnels , design intérieur, ambiance de l'hôtel au rendez-vous

Bon emplacement, le service est correct et les chambres / espaces sont propres.

Удивительный отель с великолепным декором и баром/рестораном в окрестностях. Персонал был очень дружелюбным и профессиональным. Нам понравилась атмосфера этого места.

Не только гостиничный бренд: опыт и экосистема хорошего настроения! Отличный зал (с супер выбором фильмов); очень дружелюбный персонал (например, Мими на стойке регистрации, Клеман на крыше и команда ресторана); вкусный ресторан на первом этаже; хорошее расположение; хорошие производные продукты; крутой бар на крыше... Мое второе пребывание там и не последнее!! 😀

Плохое обслуживание в целом. У меня было несколько опасений. Грязный номер, никакой уборки в течение дня. Попросили завтрак в качестве компенсации, но никто не имел права принимать какие-либо решения. Не рекомендовал бы.

Many years already coming to mama shelter but this time was very disappointing. The once amazing breakfast was replaced by a very sad version: no eggs to boil, no orange juice machine anymore,… but worst of all: all tables were dirty and used, nobody was cleaning them. The breakfast was empty, people were waiting at every booth: No bread, no warm dishes, no coffee.. all was empty. No clean plates and bowl available as well. After asking a few times (the one person that was there behind the bar said: my colleague will bring it. Waiting another 10m and 10 (only) came and were placed next to the hot buffet (which was empty). This was at 10h. Everybody was complaining, people were waiting to have a table being cleaned. Terrible. This is not the service you accept. Sorry but it would have been better to eat outside.

It's always a pleasure for me to stay in this "Paris Oasis". The staff is really great, perfect balance between friendly & pro. They even remember their loyal guests! Rooms are funky and very comfortable.

We stayed here with family (Cooper family, 16-18 September) in September. We prepaid. The hotel wrongly charged us again on departure. I’ve been writing several times and have been completely ignored. We were served by Nawal. We have written to Miriam Arpinon, Zohra Atek, and the manager - as Nawal suggested. We have still not received the correct refund - as explained in our emails and even though we have sent evidence we are being ignored. We request a reply and some compensation please.