Hotel de l'Union

I am writing this in response to a devastating experience I have encountered with this hotel. We booked this for our honeymoon, and were looking forward to this stay. After recent reviews had been posted on google of bed bugs in this establishment by several guests, it worried me to immediately refund this and book somewhere else as the occassion is for me and my wife's honeymoon, and the last thing we want is a bed bug issue to ruin our special occassion. I've attached screenshots of my chat with the hotel, and you can see the poor communication on their front, as well as lack of concern regarding the bed bugs issues which can be seenon numerous google reviews. Any decent hotel chain would consider such a mitigating circumstance, and the fact that previous guests have flagged this should make them more cautious and willing to resolve. The responses from the hotel can be seen as very vague and poor in resolving the issue, in fact they're blatantly ignoring my requests. I am a verified google reviewer, and always post the most transparent for my following. I would NOT recommend this hotel to anyone, as you can see from the screenshots, there is a lack of customer service and initiative to resolve such a huge problem. I would recommend to book elsewhere else with caring customer service and service for the fee you are paying. This establishment does not give quality in the rooms from the various reviews, nor do they respond to resolve such a big issue nor do they rectify or look to resolve down a different route. I would NOT recommend this place, not even to my worst enemy.

I woke up at around 3 a.m to find a bed bug crawling across my bed. I was told that I could not be moved to a new room because they were fully booked and that they would “clean” the room. They also said they would not refund me for the night that I stayed. There was no offer to launder my clothing and it was very difficult to reach hotel management. Please save your belongings (and your sanity) and avoid staying at this hotel.

Helaas na enkele nachten slapen kwamen we er achter dat het bed vol met bedwantsen zat. Kregen na aandringen een andere kamer. Ook mochten we een compensatie verwachten, maar daarvoor zouden ze contact met ons opnemen. Jammer genoeg hebben ze geen contact met ons opgenomen. Wij dan maar zelf een mail gestuurd. Geen antwoord op gekregen enkel geblokkeerd waardoor contact leggen niet meer mogelijk was.

Die Zimmer sind klein, sauber und funktional aber einfach eingerichtet. Das Bad ist ausreichend und sauber. Die Treppen zum Zimmer sind schrecklich! Aber die Metro 9 ist direkt vor der Tür, mehrere Boulangeries sind in der Nähe und der Kaffee im schräg gegenüberliegenden Cafe ist empfehlenswert. Mit kleineren Kindern würde ich es nicht buchen. Aber für uns war alles in allem für ein Städtetrip ausreichend, günstig und gut.

Peu d'écoute de la part du personnel qui n'assume pas sa propre incompétence. Les engagements donnés ne sont pas respectés quant au report de la réservation. De ce point de vue, aucune flexibilité ni service client. A éviter donc.

La femme qui nettoie la chambre était très impolie, la chassant de la chambre pour être partie 10 minutes avant l'heure de départ. La femme qui nettoie la chambre ne parlait pas anglais et était très grossière, très grossière et désagréable. A part ça, le séjour s'est bien passé.