Embassy Suites Parsippany

We like the place but we don’t think we are coming back because of the new parking regulation. Extra $15 makes the rate unreasonable.

Check in was great. Mike at the front desk was very accommodating. Room was not clean. The bartender was rude as if she didn’t want to be there, the room was filthy. When you put white towel down and got out of shower, you would just see how dirty the floor was. Looked like icing on the ceiling and carpet, kids running around the entire time. Rip up the carpet and put plank flooring down!

They now charge an extra $15 to park. There was plenty of parking so not sure why this was needed.

The hotel was beautiful. However a lot of kids running around unsupervised-isn't really safe

Nice place, almost everything good, but charging guests for self parking outside the building on its own parking lot?! That is low and cheap, especially when they mention " parking available" and they DO NOT mention it during the reservation or description. We had 2 vehicles, so we paid for both. Not that it was an awful lot ( $15 each vehicle), but the fact that that increased the cost of the stay by 30%. I would had probably paid an additional $30 happily if the cost was included on the reservation price. Felt like they want to be a high end hotel acting like a cheap Stay Inn.

We didn’t even stay the night as planned. It was a terrible terrible experience. There was one elevator working and a huge influx of Hasidic families moving in and out of the rooms. It was very very noisy as kids were everywhere from every floor and level and even the lobby area. There were kids on the work our rooms using and sitting on all the equipment. Even at 10 pm. It was not enjoyable and for that reason we did not stay over night. As guest we had to pay for parking. That is intolerable. I chose Hilton over Sheraton. This was in poor judgment on my part. I can’t find anymore words to say how truly dissapointed I was in this experience.

The only thing that I feel it should change is the parking. Why are they charging the customers for parking? When it should be included in the hotel fee. Otherwise everything was nice. Pool area needs some work, and cleaning.

When you go in the elevator is filthy, the doors, the bedroom, the TV you could write your name on the dust. The room need to be clean, the coffee maker filthy The bed bedding. They look like hundred years old. The plate outside the room look very nice.

Hotel and room were amazing. The only complaint was the customer service at check in. It was not very welcoming. I usually have a great experience, but the front desk seemed like they didn't want to be bothered and borderline rude. .