Hilton Garden Inn Jackson Pearl

感覺還不錯。

Interstate traffic noise kept me awake most of the night. Desk clerk said there was no complimentary breakfast, but when I checked out breakfast was being prepared. Overall, I would rate this hotel a two star.

It was horrible. My truck was broken into and my things was stolen. And the bad part about it no one has reached out to me, and it’s going on a week. Never staying here again!!!

It was a good experience just should have better information posted to websites for booking about no longer accepting cash for payment. I was gifted money to pay for this stay and wound up having to shuffle around to pay with a card.

When we booked on *******, the listing said pet friendly. I sent a message asking for a 1st floor room because we have a dog. After 8 hours in a car and arriving at 1am, we were berated about not paying for a dog to stay in advance. Nowhere on ******* did it say there is a $75 charge. They don’t charge for kids but do for dogs? The front desk person was nasty. We were there for 7 hours total. Overall crapy experience after a long day.

Price, availability and how the floor plan was great for our family of six to stay one night and catch a flight the next morning.

Poorly trained staff. A group of 5 staff were talking around check in. It took awhile to check in as I believe the person serving us had to be helped several times. Our bath had body lotion instead of conditioner hanging in the shower. Upon checkout, the lady came from talking to the maintenance person to check us out. I told her of the body lotion problem. She seemed confused and asked the maintenance man if lotion should be hanging in the shower. He said no. I can only imagine that the person has never stayed in a hotel!!! Put every check in person in a room for a night to see what staying in hotel is all about. Very disappointed that the restaurant and bar were not operating in the evening. One of the reasons we like Hilton Garden Inns is not having to go out to dinner outside the hotel. This Hilton is not up to par.

I had to wait in the lobby, past the check in time, along with a few others because our rooms were not ready. Then when i got to the room it was not very clean. There was hair in the sink, and the sofa was quite disgusting. We couldn’t sit on it without covering it with a bed sheet because there were weird stains on it. When we opened the sofa bed there were gross stains and trash and crumbs in there! I rubbed a hand towel on the floor and sure enough, it was extremely dirty. I will share that my kids and I loved the pool. I like these hotels and so I was surprised about this one in Pearl.

Staff very friendly. Rooms were clean and comfortable. Only drawback was our room faced the interstate which was noisy. Tired enough that I could sleep but it was noisy.