Burnley

Standards have dropped with Premier Inn. Whitbread group announcing the closure of their Brewers Fayre chain, then this previous on site one is a poor reflection. Consequently we did not attempt to eat on site. Room 10 downstairs - facing the car park was occupied by ourselves for 2 nights. A large and clean’ish room with reasonable bed. A big powerful shower which my wife enjoyed far more than I. ( personal choice- no criticism). However, the windows didn’t not seal tight when closed and there is a significant gap at the top meaning prone to vehicle noise and in winter cold. So we were disturbed by an incoming lorry delivery along with reversing siren on Sunday morning g at 0645 would you believe- what a stupid delivery time- thanks Premier Inn for the early wake up this Sunday morning! Would have been bad enough with normal closing windows but not our none sealed ones- absolute pants. Was Staff seemed ok. Nicely positioned hotel with free parking. Corridors and bedrooms standards have dropped - afraid to say since this brand was our go to!

Room was dirty and very badly painted, mould in places. Had several spiders and cobwebs At breakfast food was poor and waited over 35mins for hot food. No one was on door to welcome us. Poor service and disappointing stay

Wouldn't stay here again the full experience was shocking the place was disgusting smell from corridor was bad stains on carpets and there chef phoned in sick so there was no meals and when asked if they could accommodate for this was basically told to go buy my own and claim it back off my company witch is ridiculous a big company like this should have more than one chef and also asked if they could go make me something like a sandwich and also told no one in was trained to go in kitchen to make a sandwich to compensate for having no chef absolutely shocking sort it out Premier inn Burnley

Another couple were given a key card to our room, whilst we were still in the room. I had just got out of shower. Very embarrassing and highly uncomfortable.

Was dubious after reading several bad reviews. Just wanted a home from home after pendle witch hunting with our two little girls. Greeted wonderfully, checked in at 2:45. Room was massive, first floor. Plenty of space for the girls. Went for a meal in the adjoining restaurant - it had just been done up in the past few weeks we were informed. The girl who looked after us in the restaurant was called Chelsea. She could not be more accommodating to us all. Literally catered for everything. Had a lovely nights sleep, no noise even though our room was next to the stairs. Slept till 8:45 all of us. Went down for a lovely breakfast, staff again warm and welcoming. Had a great stop! Would recommend to anyone. Thank you again Chelsea! :)

Hotel look lovely outside. I was very dissapointed to arrive at the hotel and realise we was staying in a construction site. It would have been nice to have been informed prior to my booking.