Belvilla Newport City Centre Hotel - Lifestyle

This hotel was a fall back for me I’m glad I chose to go here after a disappointing hotel I arrived to originally and I should have booked here first. Hotel is located centrally and close to local bars and shopping areas. The members of staff I met were all lovely and very helpful! The room was spotless. The only issues I had was there was no shampoo just shower gel and the heating in the room didn’t get to full temp but at this time of year the heating was not a huge deal! I stayed in room 201 so it was situated close to the lift but was far enough away to not be disturbed by the sound of it. Will be staying here again

All the staff go above and beyond polite always welcoming with a smile when I arrived my room wasn't quite ready the lady on reception made me a coffee while I waited for the room to be cleaned will recommend to anyone who wants to stay in Newport and it only about 3 minutes from train station

Booked this place to stay for 2 family’s next week. Was making booking and app crashed and put the booking through for today. Immediately rang the hotel within 2 mins of the booking and told them the situation. The Hotel at the time still even had the rooms we wanted available on the date we tried to book for and they wouldn’t change over the booking and fobbed us off to the website, stopped answering their phone, turned off the hotel phone. We continued to try solve the issue via their online portal and kept getting faced with incorrect booking details and booking doesn’t exist. Needless to say the took the money for the room tonight and would respond/ reschedule or even attempt to try and resolve the issue or show an ounce of empathy. Complete thieves . Trip tried to help and completely had our back and could get the hotel company to play ball. Don’t book.