Premier Inn Penzance

pretty good

首先入住的時候服務員很熱情，15點入住可以提前到11點；房間大概20平，窗對着海，看海景日出都很不錯；交通也相當便利。總之很值這個價

Location of this is very good -next to the train station and opposite the bus station for travel to St Ives and other areas of interest. Initially the room presented as clean but on closer inspection - the toilets in both rooms had not been deep cleaned in a while and the toilet seats were stained yellow underneath - whether this was discoloration from products - I don't know. I spoke to the staff who sent a cleaner up and they offered to clean it. I said no and requested some cleaning products to do it myself as I could not trust they would do a thorough job. There was fecal matter under the rim of both loos, which meant they were not regularly cleaning there with bleach. The excuse given was that they can only clean with the products they are given - and this was not bleach. I understand that certain areas may not need bleach but a high use bathroom certainly does. There was also yellow scum around the plug hole of the sink. The cleaner advised they use tooth brushes to clean the sinks but I did not believe this. I disinfected the sink and within 2 minutes with light pressure - it was clean. I wasn't impressed with the excuses. I ended up buying bleach and disinfecting both loos myself. In the evening, we dined in the Thyme restaurant which was a dismal experience. The drinks arrived after the food, my starter arrived after the main. My fellow guest ordered a house salad and was given a side salad and the fries ordered were cold. The bread with the prawn cocktail was from a standard pre cut loaf and was dry. The sauce for the prawn cocktail was watery and no seasoning of paprika or cayenne. When I asked for freshly ground pepper they advised they don't offer this. I had the house salad with chicken. When the chicken came out, it did not look as if it was freshly grilled. When I asked, they said it was frozen char grilled breast of chicken. This is really basic hospitality and I would expect Premier Inn to do much better - sadly.

Breakfast was great and bed was really comfortable. Room was quiet so sleep was undisturbed. However, carpet in bedroom had not been hoovered and windows were sealed shut so no fresh air. No parking at hotel but public (pay and display) carpark directly opposite.

Room 111 is a disabled room. I use a wheelchair. I phoned the hotel before arrival and they were extremely helpful. They ensured I had a room with a roll in shower and they kindly raised their (ridiculously) low bed on" elephant feet" (see photo) to make the bed the same height as a normal bed (someone within Premier Inn thinks people in wheelchairs are all midgets). Anyway, thank you to the team for raising the bed. Unfortunately, the only natural light was a small square window (which was sealed and could not be opened) and was at least 5 foot above floor level so completely impossible to look out the window. The air conditioning did not work correctly so it was really stuffy and felt like there was no air in the room. The same people who think it's okay for adapted rooms to have beds so low, you can trip over them, also think it's reasonable to put so many adaptations in a shower room, they forget to consider what this means in practice. Just look at the chrome and stainless metalwork in the photo, drop down handholds, drop down chair, the additional handholds, it's more like an ironmongers than a shower room, every time you move your arms, you hit them on another piece of metalwork. Who was advising these people on adaptations? Clearly not someone with a disability. When we arrived, we parked just outside the front door against the wall. We were told we were not allowed to park there, even with blue badges, because space was needed at all times for deliveries. Consequently, we parked over the road at a cost of £25 to 3 days (Yes, Cornwall Council charge blue badge holders to park, of course they do…!). Every one of those three days, there were cars parked outside of the hotel, these were customers, not deliveries, parked exactly where we were told we could not park even with a blue badge. The staff were young and helpful but when you pay £560 for 3 nights in a Premier Inn in Penzance, why is it that the disabled rooms are always the most inconveniently located? Feel very frustrated about the parking and the lack of windows in the bedroom. How about adapt one of the bedrooms with windows instead of adaptive a room no one wants to sleep in?

I arrived for breakfast only on Bank Holiday Monday which was extremely busy, despite this the lovely host, Claire was warm and welcoming. Despite not everything being available on the menu, she went out of her way to ensure I had plenty of vegetarian options before I paid. I wanted to praise her for remaining professional, courteous and humorous under extreme pressure and difficult circumstances. An absolute credit to the company. ⭐️⭐️⭐️⭐️⭐️