Mark Twain Hotel

Great stay! It was really a nice hotel and the area is cozy. Ended up booking the same room for 5 more nights!

We got to the hotel late in the evening to check in, waited a half hour in the lobby, no one ever came to the desk. We walked all over the hotel to find someone, there was no one around. Front door not locked, elevators not locked. We were forced to leave there in subzero temps to drive to another hotel. The most awful and unsafe experience.

Every thing is nice and clean.i have to come back to Peoria every 9 weeks for my wife's kemo I will definitely come back.thank you Mark Twain hotel very nice place to stay.

When we got there there was a line. Your understaffed took us 30 minutes to check in. One elevator was working. No caffeinated coffee in the rooms. No hot water till 10:00 a.m. disappointed

Hotel lost out reservation. Absolutely no help, just sorry don't have it. We updated our system and a lot of reservations were lost. As I stood there in disbelieve I asked so what do we do now. The lady behind the contour don't know, but we don't have your reservation. TERRIBLE customer service. Mark Twain hotel management seriously needs to reevaluate there hiring criteria for their staff. If you don't good luck staying in business because I would NEVER attempt to stay there in the future. I would sleep in my car. You have been warned and watch out for bed bugs. Read the reviews.

Our room was on the 5th floor...the carpet was super dirty and the phone inside the room didn't work...we did get a glimpse of a room on the 6th floor and it was waaaaay better..I'm going to assume for the sake of argument that maybe they're slowly remodeling??..but the lobby was at least decent. We only needed to stay for 1 night to be close to the venue (Peoria Civic Center) and early the very next day we were gone...I probably wouldn't stay there again.

Really cute lobby, the staff was phenomenal, so friendly and helpful. Loved that it was within walking distance to the Civic center and dining options.

The coffeemaker in my room didn't really work and the supplies for the coffee were not provided (I had to help myself in the lobby). Also I asked the front desk if I could borrow a corkscrew for some wine, and the clerk was completely baffled by the request (so, I bought one elsewhere). Finally, my room went uncleaned my second day, which is not a problem if I had been aware. Otherwise the staff seemed friendly and helpful and the place was better than the reviews indicated. I hope they can improve.

When you walk into the lobby you would think you’re in a cozy, quant space. However once you get into the room it’s a different story. The carpet looks like it hasn’t been vacuumed exposed cords from the tv exposed. Holes in walls the run for the shower floor was rolled up on top of the towels. Bed was so uncomfortable I slept on top of the covers because I was scared to sleep in the sheets.