Dorsett Grand Subang

The room was great and clean. It was a nice stay overall. Problems are mainly outside the room. There are some strong musty smell around the lounge, and carpet outside our room is badly torn. Hoping the hotel can repair these things. Aside from that, there were chairs in front of many rooms including ours, and we have no idea why. It weirded us out a little. But other than that, we had a very good experience here.

I come back here again,my family and friends is very like this place, clean and big, but please check the aircond ,some room is not cold ,please update

The Dorsett Grand Subang offers comfortable accommodations and excellent service for a pleasant stay.

I encountered some challenges with the concierge staff at Dorsett Grand Subang, as they were unhelpful and rude. However, after addressing the issue with the reception, they promptly upgraded all five of our rooms, which improved our overall experience. Despite the initial setback, the hotel's responsiveness and commitment to guest satisfaction were commendable.

Overall a comfortable stay, as intended to book on the reason of nearby Subang Airport. Spacious room, quiet and clean. Recommend if you are catching flight in Subang Airport, just 10-15 minutes taxi ride.

The check-in was smooth, the room is big & comfortable, our family go to hotel when we want to stay in Subang Jaya. The aircond is a centralized so the room was quite cold at night. We had a pleasant stay in the hotel. 😊

This is one of the worst 5 stars hotel i ever stayed in. 1. Inconsistent house keeping. 4 nights out of 14 nights no floor towel and bath towel. Have to call house keeping for them although they delivered very quickly. Some of the towels have holes on it. 2. Pillow case and bedding have blood stain mark or some mouldy marks. 3. When i extended my stay, the hotel extend my room key card but not my car number plate. When i asked about the extra charges, the front desk said because i did not inform the hotel about my car number plate when i extend my room key card. I wonder shouldn't they ask me about my car number plate when extend my room key card? The lady just said sorry, no rebate! That is it. 4. During my check out time, i told the front desk again about my parking being over charged, the reception is kind enough to give me a number. When i sent them that Touch & Go receipt, he will rebate me the extra charge. 5. I asked for a multiple plug to be left in my room in the morning before i left the hotel. The lady at the front desk said, its a high in demand item, first come first serve. At night when i returned, i asked again, front desk pointed me to concierge, concierge said there is a International wall plug next to the desk. I told him, its not working, unable to push the plug in. He said, its impossible, 3 times. However, there are two things i like about this hotel. The shower is strong and comfortable although the handheld shower is with no angle. The mattress and pillow is very good, not too soft or too hard. At least every night i have a good shower and good sleep.

Stayed just for 1 night, but it was a good experience overall. Room service was fast, and food tasted decent.

Good location and fast service. Breakfast was nice and offer a lot of choices. Will repeat for sure.