Palma Resort

Extremely disappointing resort, not recommend This resort cannot provide recreation services and appropriate assistance and service. The The environment is totally different with the description. Not tidy and poor drainage. Trash and construction material in the garden and nearby the pool. No lounger and only broken sun umbrella on the pool deck. The first day I arrived, the staff told me the restaurant and pool are not available now, I need to move to another hotel for those services. Also, I only received a KEY instead of a proper access card. When I went back to resort at around 11:30pm, the gate was locked and no staff or response after rang the bell (may be broken). I had to whatsapp the front desk for help to get into the hotel. In room, no toilet paper/ TV remote control/ air-con remote control/ trash bin. I requested for remote control for 2 rooms. The front desk gave us only one remote control and the battery was running out. Asked for another remote control in the morning, but no replacement until another day morning when we asked again. In these few-day stay, only one time house keeping. No trash bin in room, I had to prepare a plastic bag to collect trash. Even we put the trash outside of the room, no staff came to collect. The most disappointing is NO ELECTRICITY and the staff CANNOT help with this situation. Electricity is out of service at mid-night. I reported this situation at 8:36am in the morning and asked for help to fix this situation. After 20 minutes, a strange man (not wearing uniform) opened our room without knocking our door by access card. This is ridiculous and rude that a male staff barging in a guest room. The male staff came inside and didn’t tell us what his purpose. Just keep switching on and off all switches then left. I didn’t think he can help with this, so I contacted the front desk for changing another room at 8:53am. I was told that the room would be available at 12pm. I expressed that we cannot wait until 12pm and our schedule would be ruined. The staff asked me to go to another room (the another room I booked). I paid expensive room fee for the room, no one will accept this solution. So, I contacted agency (trip.com) for assistance. However, NO STAFF RESPONSE to the phone from trip.com. Until I report the issue to agency, no personal helps me. After I complained to trip.com and trip.com tried to contact them via phone, they can arrange another staff come to fix the electricity problem and arrange another room immediately. The staff management and service are extremely disappointing. I request for refund due to the poor arrangement and bad resort environment and service. The booking fee is expensive than other hotel in adjacent area, I did not expect I have to deal with those problems. The staff is not helpful to the problems. I requested for refund but the resort refused my request. And I do not have any proper way to complain to the resort.

Phòng rộng, phù hợp với giá tiền Đồ ăn sáng ngon miệng và hợp khẩu vị Các bạn nhân viên luôn thân thiện Gần đường lớn nên khá thuận lợi Có sieu thị và các điểm thuê xe máy gần đó Cách bãi biển chỉ 200m đi qua đường lớn Gần khách sạn có các nhà hàng và cà phê, thích hợp cho buổi tối hẹn hò