Zannier Hotels Bai San Ho

非常完美的酒店和假期！避世酒店的天花板，非常值得一來再來。我們此次預訂的是基礎房型稻田villa，房間的陳設，色彩與周邊的自然環境相得益彰，充滿野趣。值得一體的是如此親近自然的房間，但是衞生保持的格外整潔，沒有看到一衹蟲子，空調也沒有任何噪音，足見酒店維護的基本功。酒店的餐廳，Gym，私人海灘都很完美，工作人員隨時與你打招呼問候，充滿笑容，讓人賓至如歸。酒店以法國人居多，亞洲面孔很少，但在服務上沒有任何區別對待。雖然三天的時間裏有一天沒有晴天，但完全沒有無聊，酒店有豐富的活動和水上運動可以選擇。另外，由於在酒店過了新年，酒店有強制晚宴需要參加，這裏也感謝攜程幫忙溝通，完美地解決了突發情況。總而言之，雖然路途遙遠，但仍值得一來！

Excellent service. We're going to visit again.

Un bel endroit, mais il est regrettable que la politique commerciale de cet établissement soit aussi déplorable. Un droit d'entrée de 1 million de Dôngs avant de commencer pour poser un pied dans le lieu, que vous ayez consommé ou pas, la grande classe...

Không gian xanh, sạch và thân thiện với môi trường. Mật độ xây dựng phù hợp. Bãi biển giữ gìn sạch. Thiết kế và trang trí lạ, riêng biệt và đẹp. Tình huống có nhiều hơn số khách giới hạn tại villa (8 người) sẽ gặp khó khăn khi muốn đi và sinh hoạt chung.

Sans vouloir donner l’impression d’être un connaisseur, notre ressenti est celui d’un hôtel qui commence seulement à accueillir des clients étrangers ( l'hôtel a ouvert juste avant le Covid) et qui doit vraiment se mettre au niveau du standard dont il se réclame. Se dire un hôtel 5* « exclusif » est facile mais il faut que les clients le ressentent. Ce n’est pas le cas pour nous. L’endroit est magnifique, l’équipe prévenante, les activités nautiques sympathiques et la nourriture excellente mais il manque quand même les éléments suivants : * Niveau d’anglais à améliorer pour les personnes du front office, notamment la réception * Senior management doit être plus attentif aux clients (un grand merci à David pour son accompagnement mais il ne peut pas tout faire). Mauvaise expérience pour nous à notre départ où personne n’a daigné venir nous saluer quand bien même un membre du management discutait avec des clients à 2m de nous. Prendre 2 mn pour nous dire au-revoir lorsque nous montons dans leur voiture me semblait un minimum. Dommage car nous restons sur un goût amer… * Arrêter de harceler les clients pour qu’ils consomment. Nous ne sommes pas au camping et si nous souhaitons commander quelque chose d’additionnel, il suffit de nous informer une fois qu’une carte complémentaire existe et nous saurons demander ce que l'on veut… Ce sont des details mais un hôtel de ce standing ne peut pas passer sur ces éléments. En résumé, un très bon hôtel idéalement placé, un potentiel incroyable mais qui doit encore s’améliorer sur l’accueil et l’expérience client…

I came across Zannier's profile on social media, saw the photos of their property Bai San Ho and I was immediately filled with longing. The landscape is simply jaw-dropping. Upon my arrival, the reality of the surroundings and the resort's exceptional team exceeded my expectations. The resort is built beautifully to blend with the nature surrounding it. My favourite part is undoubtedly the remarkable boulder rocks at the far right end of the bay. Truly spectacular. The villas were designed masterfully to respect the traditional ways of Vietnamese living and as such each villa category corresponds to a certain theme - mine was a Paddy Field Villa and I could understand how a humble fisherman's hut inspired it; with a subtle touch of luxury of course. The 1 mile-long beach is pristine, everyone had their own little slice of privacy despite sharing it. The same goes for the 20m long infinity pool perched atop the hills, it was never really busy and sometimes I found myself having the entire area to myself at certain times throughout the day. The staff was always there to look after me; from getting me coffee/drinks/items from the menu to happily take a picture when I asked them to. I can say with confidence that there are not many places in the world with true authenticity that Bai San Ho offers. My 3 nights stay was an absolute dream. This is a place where I was able to disconnect from the world and in turn connect with nature and my inner child. I'm already longing to come back, or better yet to experience Zannier's other properties around the globe.

It was the first time for us in a Zannier property and it definitely won't be the last - we liked everything - especially the idea that the Zannier Group is emphasizing certain values (like preservation of environment, commitment to local communities, trying to keep the property in harmony with the nature etc.). We're already looking forward to explore the other properties soon, and hope to find similar components of what is described above :-)

I am not one to spend too much time writing reviews. All I can say is that everything is five star all the way, there’s no detail that’s left unnoticed. It’s an amazing hotel and you’re going there to relax. Tim and the GM made it a great experience

Stopped in a hillside pool villa-two bedrooms with the best breakfast included in the whole of Vietnam served by Trieu our wonderful waitress. Set in a very secluded area so if you want to get out you will have to have a taxi to the nearest restautant . Meals in the evening are mediocre and run by a manager from Spain can not remember his name but needs lessons in guest relations and politeness .Lunch on the Beach was superb as were the whole of the staff . The area is known as (Bay of corals) so we decided to go out in the speedboat and go snorkling Tony our driver was excellent and guided us to the coral area ( not as impressive as we thought it would be ) The villa was very spacious and very rustic im sure cleaning is absolutely hard to keep spik and span and hard to keep hygienic especially with cracked wood furniture ,but the views are spectacular .Prices of the food and beverages are very pricey as they have got you and they charge a fee for room service with service charge ( sent by buggy) and you pour your own drinks so can not understand why the service charge on top of delivery .Pool was an infinity pool but was a shame the foliage when in the pool was blocking the view