Отзывы об отеле Splash Beach Resort Maikhao Phuket

Ответ от объекта размещения: Sawasdee ka.Thank you very much for taking the time to share your feedback with us.We are delighted to hear that you enjoyed our beautiful and well-maintained grounds, the convenient location near the water park, and our breakfast offerings. It’s also great to know that the overall atmosphere suited families with children.At the same time, we sincerely apologize for the inconvenience you experienced regarding the bathroom amenities and the unpleasant cigarette odor in your room. This is certainly not the standard we aim to provide, and we will address this with our housekeeping team to ensure better attention and consistency. Your comments are very important to us and help us improve our services.Thank you as well for your understanding regarding the nearby airport activity. We truly appreciate your balanced and honest review, and we hope to have the opportunity to welcome you back again for an even more comfortable stay in the future.Kob Khun (Thank You)Siriyaporn P.Room Division Manager

Ответ от объекта размещения: Sawasdee ka Khun Elena ,Thank you very much for taking the time to share such detailed and honest feedback with us.We sincerely apologize that your stay did not meet your expectations, particularly in comparison with a 5-star standard. We truly regret the disappointment you experienced with the room condition, soundproofing, bathroom issues, towel quality, breakfast selection, and cleanliness along the beach area. Please accept our sincere apologies for these shortcomings, as this is certainly not the level of experience we aim to provide.Your concerns have been taken seriously and forwarded to the relevant departments for immediate review and improvement, particularly regarding room maintenance, housekeeping standards, breakfast quality, sound insulation, and environmental cleanliness around the beach.Thank you once again for your candid feedback. While we regret that your experience fell short, we truly value your comments as they help us identify areas where we must improve. We sincerely hope to have the opportunity to welcome you back in the future and provide you with a significantly improved and more satisfying stay.Kob Khun (Thank You)Siriyaporn P.Room Division Manager

Ответ от объекта размещения: Sawasdee ka ,Thank you very much for taking the time to share your feedback with us.We sincerely apologize that your room was not cleaned during your two-night stay. This is certainly not the standard of service we strive to provide, and we truly regret the inconvenience caused. Your comments regarding soundproofing and noise from suitcases, as well as nearby aircraft activity, are also well noted and appreciated.At the same time, we’re pleased to hear that you found the hotel to be a nice and quiet family-friendly place overall, and that you enjoyed the breakfast and the water park. Your balanced and honest feedback is very valuable to us and has been shared with the relevant teams to help improve our housekeeping and guest comfort.Thank you once again for your review. We hope to have the opportunity to welcome you back in the future with a more comfortable and improved experience.Kob Khun (Thank You)Siriyaporn P. Room Division Manager

Ответ от объекта размещения: Sawasdee ka Khun Shendagea ,Thank you very much for your wonderful 9.7-star review and for sharing such a detailed experience with us.We are truly delighted to hear that Mai Khao Beach exceeded your expectations. We’re glad our team was able to prepare the baby crib in advance and support you with patient and caring service throughout your stay.we truly hope you’ll have the chance to enjoy it on your next visit.Thank you for choosing to spend such a special family holiday with us. We are honored to have been part of your memorable trip, and we look forward to welcoming you and your family back again in the future. 🌴🎄Kob Khun (Thank You)Siriyaporn P.Room Division Manager

Ответ от объекта размещения: Sawasdee ka Khun Sergei ,Thank you very much for your 10/10 review! 🌟We’re thrilled to hear that you liked everything and that you would recommend us. Your kind feedback truly means a lot to our team and encourages us to continue delivering wonderful experiences for our guests.We look forward to welcoming you back and delighting you again in the future!Kob Khun (Thank You)Siriyaporn P.Room Division Manager

Ответ от объекта размещения: Sawasdee ka .Thank you very much for your wonderful review! 🌟We are absolutely delighted to hear that your large family had such a memorable and enjoyable stay with us. It’s fantastic to know that the spacious rooms and living areas, well-equipped kitchen, extensive breakfasts, and children’s facilities helped make your vacation comfortable and fun for everyone—from the little ones to the older children.We’re especially pleased that you enjoyed our swimming pools, private beach, water park, and overall cleanliness. Your kind words truly affirm that our resort is a great place for families, and they mean a lot to our entire team.Thank you again for your glowing recommendation. We look forward to welcoming your family back for another unforgettable getaway! 🌴🏖️😊Kob Khun (Thank You)Siriyaporn P.Room Division Manager

Ответ от объекта размещения: Sawasdee ka ,Thank you very much for taking the time to share your experience with us. We sincerely apologize for the distress and disappointment you encountered during your stay.We are truly sorry to hear about the condition of the suite, including the aged furnishings, cleanliness issues, and maintenance concerns you described. This is certainly not the standard we strive to provide, especially for families traveling with young children, and we deeply regret that your room did not meet expectations upon arrival.We are also very sorry for the unpleasant experience regarding the charge related to the mattress. We understand how upsetting this situation must have been, particularly as parents traveling with a young child. While hotels may have policies regarding damages, we regret that this matter caused such frustration and required lengthy discussions. Your feedback highlights the need for greater sensitivity, clearer communication, and fair handling in such situations, and this has been shared with management for serious review.We appreciate your honest comments regarding breakfast quality and acknowledge that this did not meet your expectations. At the same time, we’re glad to know that the complimentary access to the water park was a positive aspect of your stay, though we sincerely regret that it was the only highlight for you.Please accept our heartfelt apologies that your experience fell far short of what you expected and deserved. While we understand and respect your decision not to return, your detailed feedback is extremely valuable and will be used to address service standards, room maintenance, cleanliness, and guest communication to prevent similar situations in the future.Thank you again for sharing your experience. We truly regret that we were unable to provide you with a better stay.Kob Khun (Thank You)Siriyaporn P.Room Division Manager

Ответ от объекта размещения: Sawasdee ka Khun Safonova Anna Pavlovna ,Thank you very much for your kind review!We’re delighted to hear that you enjoyed our water park, the varied breakfast, and the beautiful grounds. It’s also great to know that our shuttle service added convenience to your stay. Your positive feedback truly means a lot to our team.Thank you again for sharing your experience, and we look forward to welcoming you back in the future!Kob Khun (Thank You)Siriyaporn P.Room Division Manager

Ответ от объекта размещения: Sawasdee ka khun Olga Thank you very much for taking the time to share such a detailed review!We’re delighted to hear that you enjoyed our beachfront location, spacious grounds, delicious and varied breakfasts, convenient water park access, and the availability of nearby restaurants, shops, and services. It’s also great to know that the electric carts, pool, and sea-side facilities added to your comfort and convenience.At the same time, we sincerely apologize for the issues you noted with Building 8, including creaking doors, the air conditioner and refrigerator noise, and limited water provision. Your feedback has been shared with our management and housekeeping teams to address these points and improve the guest experience.Thank you again for your valuable review. We truly appreciate your feedback and hope to welcome you back in the future for an even more enjoyable stay!Kob Khun (Thank You)Siriyaporn P.Room Division Manager

Ответ от объекта размещения: Sawasdee ka Khun Petrosleptsov,Thank you very much for choosing to stay with us again and for sharing your feedback.We’re pleased to hear that our convenient location near the airport and the breakfast met your expectations, especially when staying before a flight. Your continued trust truly means a lot to us.We look forward to welcoming you back again on your next visit and wish you a pleasant journey ahead.Kob khun (Thank You)Siriyaporn P.Room Division Manager