Hervey Bay Flashpackers

Had originally booked 1 night here which was fine. We phoned a week and a half before our stay to book the K’gari/Fraser Island tour through the hostel, a two day/one night trip. We also requested to book a room for the night we return from the trip as we would get back around 6pm, which we were told was fine and booked in. We were originally quoted a discounted price as we were booking the trip through the hostel, but when we had to pay the full amount on the day, we were disappointed to learn that the discount wasn’t applied. On returning from the trip and trying to check in to the hostel, we learned that the staff had actually booked the room for the night before, when we were still on K’gari, and that there wasn’t another room available at the hostel. As it was late in the evening, there was 0 vacancies in any hostel/hotel in all of Harvey Bay. The only solace we were given was an offer to sleep on the sofas in the cinema room. However, as it was a public area, we couldn’t access it until after 10pm and we’re woken up by other backpackers at 06.30 who decided to play pool whilst we were trying to sleep. I understand that the hostel is ran by people with minimal experience who are trying to back pack at the same time, but the whole experience with the staff felt very amateur, as two of them sat behind the desk laughing at us whilst we were very visibly upset and tired. Disappointed with the customer service, I wouldn’t bother staying here if you can avoid it.

+ Nice common area where you can make friends. +The staff was extremly forthcoming and resolved all my matters quickly. +Wi-fi is pretty good. +Every bed has a personal light and a socket. +Except for some ants in my room it was very clean, especially the kitchen was well maintained. -It was funny that in toilets they had many signs telling you to wash your hands thoroughly but no hand soap. -No lockers in the rooms. -A bit old. Could use remodeling Overall I felt very welcome and wished I could stay longer

I arrived in hervey bay on th 1am on christmas day on the greyhound bus.  First thing to note about this hostel is that it's about a 40 minute walk from the greyhound stop! Taxis are non existent at this time of the morning so i had no choice but to walk - but halfway through, a police car picked me up and took me to the hostel 🤣.  I arrived and fiuns my key from the instructions given to me. I had booked a room in a female dorm and when I got to my room, I was in a mixed dorm and was the only female.  At 2am, there wasn't much I could do about that unfortunately which was really disappointing.  The rooms are tiny, but the bathroom is separate and allocated to that room only which is a positive.  As it was Christmas day, the hostel put on a lovely Christmas dinner which was a real nice touch.  The communal areas are nice a big.  The WiFi on arrival was great, but on the last day, it didn't work all day, not ideal for a traveller trying to find directions to the next place.  However, they do have a shuttle bus and are happy to take you to places if they are available (at socialsble hours, not 1am bus pickups) Overall, it's a fine hostel but the location is a real negative and it would have been nice to have the female dorm I booked.