SpringHill Suites Pigeon Forge

This hotel is older or needs to be updated. It is close to a lot of venues and restaurants but I would never return. The front desk lady was so rude and NEVER at her desk. There are so many other nicer hotels in the area to stay at for the same price.

Check in was a little slow. Only one person working during the busiest time for check ins. The associate that checked me on was very nice and helpful. Hotel is in a good location and clean.

The staff at this hotel is so friendly and helpful. From check-in to check-out, the process was easy and quick. The breakfast was hot and good and the staff was there cleaning and making sure everything remained stocked the whole time. The hotel is within walking distance (or a quick drive) to a lot of the attractions of Pigeon Forge. I would definitely recommend this hotel.

Overall great stay! Clean, nice room, friendly staff, easy check in. Free breakfast was great, had a nice setup with variety.

Excellent stay. The only issue is the breakfast area was too small for the number of guests. Food quality was excellent and kitchen staff was excellent.

The property was in a good area. Close to shopping and dining. However, the inside was not in good condition. The carpets were all filthy and stained and the room smelled like an ashtray. If I had known this before checking in I would not have stayed.

This is a great location! The layout of the room was perfect for our family, as well! The only thing that I would improve was the friendliness of the gentleman working the desk when we arrived. I would also love to see some sort of protocol that prevents guests from having to give their address and phone number aloud in front of other guests.

Over recent years it has been preferred property, BUT it is declining, finishes comforts , quality of staff/ training , no longer exceeds expectations..

Never again!!!! Marriott .. I was told by the ass hole at the desk at check in , I pull out a cash envelope, start laying out 100$ bills , he said I don’t know what your doing but at the Marriott we do not take cash. You will have to go to Walmart and put your cash on a card. So , ummm no. I work my ass off for the money I’ve got. It was the Rod Runs weekend. No one excepts cards to buy from vendors or even a cash buy on a hot rod. So I left and found a vacancy at the red roof inn. They gladly took my cash and did put the security deposit on my debit card… also booked the spring corvette show and rod runs for next year. No more Marriott for me anywhere anytime…. If my hard earned cash is not good enough for your business. I’m not good enough to grace your door….. sincerely E. M. Sparks ROBERTS .