Fairmont Pittsburgh

Very nice hotel. Great staff! Very clean and large rooms with lots of amenities!!

很乾凈也很高級，尤其是提供Lelabo的沐浴香氛。 但是沒有免費停車，房間內也沒有免費Wi-Fi。

Everything was very good, I keen the attention of the restaurant, how they didn't attend us we asked for the menu and the waiter got upset and it was rude

We received horrible and subpar service in a few areas: 1 We arrived to the valet area and were addressed with a door opening, but no one took our bags from the trunk or offered a luggage cart. 2 We arrived to a clean room BUT had no ice bucket or refrigerator. We asked the front desk and they confirmed arrival of both, but one never arrived, even after a few hours. 3 On christmas eve, we requested room service, but returned to find a made up bed, neatly arranged our personal toiletries BUT they didnt replace clean glasses, bottled water at all, dirty bathroom floor, and no coffee kcups either. We received excellent areas in the following areas: 1 Front desk service on Steelers Saturday morning (young lady providing business office help was a Godsend 2. Valet service on leaving christmas day. I liked the location for seeing family in Pgh and especially the Steelers game, but I may consider another hotel if this email is not addressed seriously or not at all. I think this hotel has potential: beauty, location, name amd prestige, gym, spa, and bar HOWEVER there are other options. I would love to return if this feedback can somehow be used to improve the hotel service SO others do not have to experience this subpar quality.

Very nice accommodations, staff was cery friendly and helpful. Rooms were clean, nice views. Close walking to shops and restaurants. Very festive for the holidays. Valet team was great and helpful with directions, prompt with our vehicle and super friendly. Front desk ladies were also very helpful and nice. Will definitely stay here again.

This was one of the most amazing hotels I’ve stayed at! So clean, such friendly and attentive staff, and absolutely beautiful inside and out. I loved it and will definitely return.

I checked into the room, and the floors were not vacuumed. TV did not work in dining did not have all day dining. I do not know how they got a 4-5 star rating. I will never stay there again.

Very great service. Reception desk greeted us and let us check in early. Which helped out a lot. Very beautiful bar and restaurant. We enjoyed our stay

Food mediocre at best. Chicken we had for dinner in restaurant was probably prepared at lunch time. Service excellent. All else really good.