Extended Stay America Suites - Dallas - Plano

Great staff, amazing service, I highly recommend. The rooms are clean, and the bed was quite comfortable. If you're in Plano you should definitely stay here.

This actual hotel building is NOT the one that is shown in the website images. The actual hotel is very rundown. I had immediate safety concerns when I arrived in the evening and saw a group of men hanging out in the parking lot. The pool was closed. It doesn't open until Memorial Day. They fail to mention that anywhere. The 'free breakfast' they advertise is nothing more than pre-wrapped muffins, Nutragrain bars, and coffee. The room itself was very rundown. Dirty and dingy appearance. Everything had a layer of grease on it, despite the fact that the stovetop wasn't even working. There were NO amenities. Just an alarm clock and a TV. NO dishes or cooking utensils, NO hairdryer - NOTHING. The hallway was also dirty. Very low level of security because the exterior entrances always seemed to be open - no key entry required. The hotel grounds were also not appealing. I ended up walking through dirt when going between the hotel and the parking lot. DO NOT stay here! For a nominal amount of extra money, you can stay at the Holiday Inn across the tollway and get the cleanliness and amenities one would reasonably expect.

The front office staff was non-existent. Their hallways smell terrible. Half the lights didn’t work. Couldn’t find the trash can. The bed was comfortable but minimal. The ac never fully cooled the room. Finally the coup-de-gra is their “complimentary breakfast” was coffee and granola bars. The doors leading to and from the sides didn’t work.

I booked it for a friend of mine who was in need of a short term accommodation, and he said he really enjoyed staying there.

Hotel Manager Nicole and staff are very professional and greeted me each time with a smile and eager to help and made me feel like I was important. Of course things could be better but I felt that with what they had they made it work to the best of their ability. Hopefully things will get better in the future and I feel it will with support from upper management.

Don't go by what the reviews say! Was very nervous about staying here b/c of the reviews that was left. Well after staying for here for the past couple of week's I can say this hotel done it's justice!! It was fitting for me,my daughter and my fur baby Very friendly staff, dog friendly and someone is always keeping the property clean! My only hing up was there wasn't a stove in the room.. but hey...you can't have everything!! Thanks for having a inviting hotel!

The stay was not so good, we had to change our room 3 times due to us not having hot water.

It was terrible: First despite of having a guaranteed reservation, we were told upon our arrival at 11 p.m. that there is NO reservation and we should go some where else. We asked for the manager and tried to call **********. After thirty minutes of arguments we, were given a room. The room was filthy, the carpets on the entire floor were dirty. We have never seen such a breakfast provided by the hotel. A coffee and a muffin??

I had to wait two and hours and was issued a no show cause the staff at the desk was sleeping for over two hours. Sad but true