Premier Inn Dartford

Firstly the staff are absolutely brilliant!! Roxana couldn't do enough to help, rooms are clean and tidy. Would definitely recommend and stay again

Lovely desk staff helped me in need, thankyou. Rooms are fine clean enough. Food at the restraunt is ok aswell. Declan..

I will not stay at this hotel again, i use Premier Inns because of my job. If it was up to me I would only use Holiday Inn Express hotels. This hotel has windows that do not open but guarantee fresh air being pumped in your room - what a crock! I had 2 nights disrupted because of my air conditioning being switched off by staff and waking up soaking in sweat. You call Reception, you complain to the Manager and you complain to Customer Services - don't bother! All in vain. Customer Services contacted the hotel and the staff denied all knowledge of my lack of sleep! I say to those members of staff, especially the Manager, shame on you for lying and I have instructed my employer not to book me in to this hotel again!

Room was very muggy and aircon didn't even cool room. Aircon blowing warm air. WiFi is beyond a joke. If you need to get work done it's best to get up early hours of the morning to even get a decent band width. However breakfast wasn't half bad. Very delicious and fresh, not dried out like some.

The location and prices are great while saying that I have used this hotel for many years now and I have started to notice it is starting to get a little tired in places with a lack of attention in the following areas. The entrance area has a lot of rubbish/ detritus in flowerbeds near the door. A lot of pigeon droppings have accumulated over a long period of time just as you walk to the entrance door. Rooms: My first room which I hope had obviously not been inspected recently as it had a lot of mould on the ceiling above the bed which appeared to be from a previous water leak from the roof or pipe work in the attic area above. We were moved to another room which we found to be fine but did not have enough towels and had to again go to reception and ask. Beds, the mattresses on the beds do not appear to be as good a quality as previously, they seem to have changed. This is the first time my wife has not had a good nights sleep at a premier inn, the mattress felt it was sloping into the middle of the bed. When sitting on the end of the bed, I could feel the metal frame below which is something I have not experienced previously as I have always mattresses felt were very good quality but no longer unfortunately. Facilities in the room, they no longer have glasses in the rooms and have changed the ceramic mugs to glass ones which although slightly larger look cheaper. Staffing, they are always available and friendly when booking into the hotel and are happy to assist with any questions.

Wi-fi doesn’t work. I had to buy a dedicated data sim to be able to do basic surfing. Service in the restaurant takes 30+ mins and the food is the most awful I’ve had in YEARS.